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  • February 21, 2018 at 10:17 am #915336
    info224

    Hi

    My client recently moved his website a dedicated server and has turned on Cloudflare although I have just discovered this and have not redirect anything as yet to Cloudflare. However, I can’t edit the homepage as it will not fully load I can load other pages but not it. I thought it might be my internet speed but that’s okay and it not been an issued loading before the above.

    Please, could someone have a look?

    Thanks

    February 21, 2018 at 12:33 pm #915388
    Rikard

    Hey info224,

    Thanks for the login details. Please try to enable debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcodes to a new page to see if that helps.

    Best regards,
    Rikard

    February 21, 2018 at 12:35 pm #915392
    Rikard

    Hi,

    If moving the page should not help, then please try to deactivate all plugins to see if there is a conflict coming from any of them.

    Best regards,
    Rikard

    February 21, 2018 at 12:49 pm #915402
    info224

    Hello

    Thanks for coming back to me. I have enabled the debug mode

    if(isset($avia_config[‘use_child_theme_functions_only’])) return;

    I’m not using a child theme.

    However, I’m not too sure what it has added as it’s still not loading. I’ve not disabled the plugins as yet. The client is having a word with the hosting company to see if it is something on their end.

    February 21, 2018 at 1:10 pm #915417
    info224

    Sorry please ignore my last post I’m trying it again

    February 21, 2018 at 1:21 pm #915429
    info224

    Hi

    I added the coding to the functions php file and was able to copy the code to a new page and it still not loading correctly. :( I’ll try and deactivate plugins will it make a difference if I do it in maintenance mode via plugin it just I don’t want end users to see what I’m doing.

    February 21, 2018 at 8:34 pm #915670
    Basilis

    Hi,

    Can you link us to your server phpinfo please?

    Best regards,
    Basilis

    February 21, 2018 at 8:40 pm #915676
    info224

    Please see below.

    Thanks.

    February 21, 2018 at 9:08 pm #915712
    Basilis

    Hi,

    We need to see the php information, not the FTP info please

    Thank you very much

    Best regards,
    Basilis

    February 21, 2018 at 9:54 pm #915735
    info224

    oops sorry I hope the below is what you meant

    February 22, 2018 at 6:25 am #915897
    Victoria

    Hi info224,

    Here is a thread for you to consider
    https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/#post-798773
    Try increasing php max execution time.

    Best regards,
    Victoria

    February 22, 2018 at 11:02 am #915963
    info224

    Hi

    I have disabled all the plugins and that didn’t work. When I applied the first part i.e. adding the below to the htaccess

    php_value post_max_size 512M
    php_value upload_max_filesize 512M
    php_value max_input_vars 5000
    php_value max_execution_time 300
    php_value max_input_time 300
    php_value memory_limit 512M

    Hostgator didn’t like it and lock the site, fortunately, I was able to remove the coding via the FTP file so its up and running

    I’ll have a word with the client to contact the host and see what they can do.

    I’m really frustrated as I need to make some changes.

    Thanks for your help though I do appreciate it.

    February 22, 2018 at 1:58 pm #916049
    info224

    Hi

    I’ve been told by the client/Hosting company that the max memory is 256m and it can’t be increased. I still can’t edit it any suggestions please?

    February 22, 2018 at 2:05 pm #916053
    Victoria

    Hi info224,

    That should be fine, you should ask them to increase max_execution_time, I think you have like 30s, it should be more.

    Best regards,
    Victoria

    February 22, 2018 at 3:20 pm #916130
    info224

    Okay this is what we got back from Hostgator

    safe mode = Off (cannot adjust)
    memory_limit = 256M (MAXIMUM)
    max_execution_time = 30 (MAXIMUM in seconds)
    max_input_time = 60 (MAXIMUM in seconds)
    post_max_size = 64M (MAXIMUM)
    upload_max_filesize = 64M (MAXIMUM)
    enable_dl = Off (cannot adjust)

    As mentioned we are now using Cloudflare although I have not as yet added this to the WP Super Cache Plugin I am using.would this have any bearing?

    February 22, 2018 at 3:30 pm #916135
    info224

    here’s some more info below from a plugin I installed

    February 22, 2018 at 8:07 pm #916268
    info224

    Hi

    Just another update I have moved the website away from Cloudflare encase that was a problem I have cleared the cache and also deactivated all the plugins again and cleared the cache again the homepage is not loading. My only other option is to create a new homepage and hope that works not unless anyone can suggest anything else.

    Thanks

    February 23, 2018 at 5:52 pm #916778
    info224

    Hi

    Just to let you know I fixed it by recreating the page.

    Thanks

    Alex

    February 23, 2018 at 7:58 pm #916813
    Basilis

    Hi,

    Glad we could help!
    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Basilis

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