Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 1, 2022 at 5:49 pm #1346918
    ibgestionprivee

    Hello,
    I am getting a technical error, and I can’t modify the WordPress page.

    My WP actuel configuration
    * Version de PHP/MySQL : 7.4.25
    * Thème used : enfold-child (version 1.0)
    * hébergeur Name:  Gandi

    Encountered Problème : When I want to modify pages of our website (from WordPress, Bloc Editor opens and I got this error : this bloc encountered an error and can’t be pre-visualized.

    And I receive an email with detected errors that i send you below.

    I contacted our hebergeur Gandi, but nothing has been working.
    I hope you can help me on this issue fixing.

    Regards

    April 1, 2022 at 7:59 pm #1346932
    Rikard

    Hey ibgestionprivee,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.9.2.1) to see if that helps please? The update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    April 4, 2022 at 5:08 pm #1347163
    ibgestionprivee

    Hello Rikard,
    Thank you for your reply.
    I updated the theme as per your recommandations, and it works.
    Thank you very much

    April 4, 2022 at 6:09 pm #1347177
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.