Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 30, 2017 at 5:44 am #845580
    matthewakne926

    Hello.

    I am unable to install enfold on a site I am trying to build. I host on GoDaddy and use cpanel linux hosting with version 4.8.1 of WordPress running. I first tried to upload the theme via the zipped folder and received the message “Are you sure you want to continue Please try again”. After this, I attempted to upload via FTP directly through cpanel. I can see the files in my file manager within “public_html/wp-content/themes” though the theme is not appearing in the WordPress dashboard and I am unsure of what step to take next.

    Thank you for assisting me with this.

    Matt Kane

    August 30, 2017 at 5:51 am #845586
    Jordan Shannon

    Hey matthewakne926,

    If this has not been done increasing the allocated memory to 128M should be helpful: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Jordan Shannon

    August 30, 2017 at 6:08 am #845599
    matthewakne926

    I have already done that (did 256 instead of 128) and it had no impact sadly.

    August 30, 2017 at 6:37 am #845621
    Jordan Shannon

    Hi,

    Do you have any active plugins currently running?

    Best regards,
    Jordan Shannon

    August 30, 2017 at 6:47 am #845630
    matthewakne926

    I did, I turned them all off and tried everything again and still having the same problems.

    August 31, 2017 at 5:49 am #846073
    matthewakne926

    If this can’t be sorted out can I receive a refund so I can get a different theme?

    August 31, 2017 at 1:41 pm #846236
    Victoria

    Hi matthewakne926,

    Which php are you running? Credentials did not work for me. Could you please update the credentials?

    You can request a refund at the website where you bought the theme.

    Best regards,
    Victoria

    September 1, 2017 at 4:52 am #846594
    matthewakne926

    Good day,
    I did enter the incorrect credentials and I apologize for that, the correct credentials are provided in the private area

    September 2, 2017 at 4:36 am #847041
    Rikard

    Hi,

    Thanks for the login details, they are working now. I tried uploading the theme but I get the same error message as you do. It’s likely due to the max_execution_time value on the server your site is hosted on. You could try contacting your hosting provider to increase that value. If they can’t do that then please post FTP login details as well so that we can have a go there instead.

    Best regards,
    Rikard

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