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  • October 2, 2020 at 2:47 am #1249956
    matt507

    Hi,
    I am setting up a sub-site in a folder on our domain and I can’t import the SHOP Demo I get the following message:

    Importing didnt work!
    You might want to try reloading the page and then try again

    I have tried importing other demos as well and get the same message.
    Any suggestions?
    Cheers,
    Matt

    October 2, 2020 at 5:09 pm #1250152
    Victoria

    Hey matt507,

    Can you please share the WordPress password? Or is it the same as for the cPanel?

    Best regards,
    Victoria

    October 5, 2020 at 12:08 am #1250505
    matt507

    Hi Victoria,

    Sorry about that, I have set it up with the same password as cPanel now.

    Cheers,
    Matt

    October 6, 2020 at 6:46 am #1250708
    Rikard

    Hi Matt,

    Thanks for the update, though I can’t get the login details for WordPress to work. Could you check and verify please?

    Best regards,
    Rikard

    October 6, 2020 at 7:54 am #1250746
    matt507

    Hi Rikard,

    Sorry about that, it is working now with those credentials.

    Cheers,
    Matt

    October 11, 2020 at 4:01 am #1251985
    Mike

    Hi,
    Sorry for the late reply, I attempted to import the shop demo but I also got the “Importing didnt work!” error, in the browser console the error shows as /SES01/wp-admin/admin-ajax.php 404 (Not Found)
    although this is the correct path and the file permissions look correct, I thought your “Loginizer” plugin was protecting the file but disabling it didn’t help.
    Your server error log shows client denied by server configuration but I don’t find any cPanel settings to adjust nor do I see access to mod_security
    I do see that your PHP version is set to v7.2 and the minimum recommended version of PHP for WordPress is 7.4, yet you don’t have this option.
    I tried adding define('CONCATENATE_SCRIPTS', false ); to your wp-config.php, but it didn’t help. I then removed this.
    Please try asking your webhost if mod_security can be deactivated.

    Best regards,
    Mike

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