Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 10, 2022 at 3:53 pm #1351184
    emilconsor

    Hello,

    I am currently working on a website in development and every time I try to import fonts via the enfold import/export options it fails.
    I get the message: “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”
    and the console shows the following error: Failed to load resource: the server responded with a status of 500 () /wp-admin/admin-ajax.php?_fs_blog_admin=true:1

    I already tried to deactivate all plugins, switching to the parent theme and updating enfold but nothing worked.
    The website is using PHP 8.1.

    Any help is appreciated.
    Gerry

    May 10, 2022 at 6:24 pm #1351234
    Rikard

    Hi Gerry,

    Could you try downgrading the PHP version to see if that changes anything? Something between your current version, and 7.4 for example. If you get the same error after that, then please post admin WordPress login details in private. If you have server error logs, then please share them with us as well.

    Best regards,
    Rikard

    May 11, 2022 at 1:35 pm #1351370
    emilconsor

    Hi Rikard,

    Sadly downgrading PHP didn’t help.
    I’ve tried both version 8.0 and 7.4.
    It also seems like we can’t access the server logs.
    I’ve put the login credentials in the private content field

    Best regards,
    Gerry

    May 11, 2022 at 6:50 pm #1351424
    Rikard

    Hi,

    Thanks for that. I’m seeing the same problem on my end unfortunately. It’s very difficult to say what could be going wrong, since a 500 server error is a very general error message. Could you try reaching out to your hosting provider, to see if they can see why the server is responding that way maybe?

    Best regards,
    Rikard

    May 12, 2022 at 11:35 am #1351545
    emilconsor

    Ok, I will contact the hosting provider.

    Best Regards,
    Gerry

    May 12, 2022 at 1:38 pm #1351563
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open, in case you should need any further help from us.

    Best regards,
    Rikard

    May 12, 2022 at 3:50 pm #1351576
    emilconsor

    Hi Rikard,

    the hosting provider activated the Server ZIP extension.
    Now we can Import the fonts.

    Best Regards,
    Gerry

    May 12, 2022 at 4:31 pm #1351585
    Rikard

    Hi,

    Great, I’m glad that they could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 22, 2022 at 7:01 pm #1366020
    Armin-H

    Dear all,
    I have the same issue as Gerry: Although having prepared the font.zip correctly (by creating a zipped folder with converted google fonts), enfold’s import/export option is prompting “Couldn’t add the font because the server didn’t respond.…”
    As there already had been uploaded some custom icon font-zips with the icon upload option (two years ago or so) I’m afraid that the solution of Gerry will not solve our problems.
    Could there be another reason for this malfunction?
    Kind regards
    Armin

    September 22, 2022 at 7:33 pm #1366030
    Rikard

    Hi Armin,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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