Viewing 6 posts - 1 through 6 (of 6 total)
-
Posts
-
I have tried everything that I can think of but I keep getting the same error when trying to import demo data. I get a black box that comes up and says “Download of files for demo Enfold 2017 didn’t work! You might want to try reloading the page and then try again.”
Hi djohnson0726,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Thanks for that. Are we allowed to activate Enfold, so that we can check the problem?
Best regards,
Rikard
Viewing 6 posts - 1 through 6 (of 6 total)
- You must be logged in to reply to this topic.