Can't import Demo

Hey kobeleung,
Often this is resolved by increasing the PHP memory limit in WordPress, using FTP, try pasting this code in the wp-config.php file just before the line that says ‘That’s all, stop editing! Happy blogging.’

define( 'WP_MEMORY_LIMIT', '256M' );

Another solution is to also try adding these rules in your .htaccess file using FTP:

php_value max_execution_time 180
php_value upload_max_filesize 20M
php_value post_max_size 50M

Sometimes this may conflict with your host so try adding one line at a time & if any of them causes your site to stop working just remove them.
Also try disabling all of your plugins.
If this doesn’t help, please include a admin login in the private content area so we can take a closer look for errors.

Best regards,
Mike

Hi,
When I tried to import I received the error: “Failed to load resource: the server responded with a status of 500 (Internal Server Error)” Try to contact your host to fix that error and that would probably fix the importing issue.
I see your PHP Version is 5.3.24, version 7 is now recommend for the latest WordPress and Enfold, asking your host to update your PHP may correct the error.

Best regards,
Mike

Hi,
Your PHP Version is still showing as 5.3.24, you can see this by going to LayerSlider > System Status > Server Settings
and still a error 500 (Internal Server Error)
Please check your .htaccess file for the PHP version being declared, this is sometimes the case.

Best regards,
Mike