Viewing 20 posts - 1 through 20 (of 20 total)
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  • September 9, 2019 at 5:11 pm #1136137
    livelee

    Hi. I have returned to Enfold again. It’s so reliable and clean. However, the X Theme I was using is proving a problem. I cannot access your site building tool, only the X them one is present, or the standard wordpress one. What do I do? I cannot edit any of the existing pages

    September 9, 2019 at 5:41 pm #1136144
    Yigit

    Hey,

    Welcome back! :)

    Page builder might be installed as a stand alone plugin such as Elementor so please check plugins.

    If that does not help, please post temporary admin logins here privately so we can look into it :)

    Regards,
    Yigit

    September 9, 2019 at 6:37 pm #1136165
    livelee
    This reply has been marked as private.
    September 9, 2019 at 9:52 pm #1136217
    Yigit

    Hi Lee,

    Thanks!
    Yes, that would definitely be better. I checked Enfold version and it is very old. Please also update Enfold to the latest version via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp.

    We will be waiting to hear from you :)

    Best regards,
    Yigit

    September 10, 2019 at 4:37 pm #1136603
    livelee
    This reply has been marked as private.
    September 10, 2019 at 4:54 pm #1136609
    Yigit

    Hi,

    Authorization is required for your staging site so i could not login. Could you please post those logins as well? And please share FTP password as well :)

    Best regards,
    Yigit

    September 10, 2019 at 5:16 pm #1136626
    livelee
    This reply has been marked as private.
    September 10, 2019 at 5:20 pm #1136629
    Yigit

    Hi,

    FTP logins worked however i am only seeing ftpquota file and nothing else. We might be able to figure it out without needing FTP logins but htaccess logins did not work again. I attached a screenshot to show which one i mean. Could you please check once again? :)

    Best regards,
    Yigit

    September 10, 2019 at 5:51 pm #1136651
    livelee
    This reply has been marked as private.
    September 10, 2019 at 7:18 pm #1136721
    Yigit

    Hi,

    These did not work as well. Just to be clear, this is not for WordPress logins. Your staging site is protected so only those with logins can see your website and WordPress login page.
    This might be default on staging sites so if you do not know those logins, please contact your hosting provider and they should be able to provide :)

    Best regards,
    Yigit

    September 10, 2019 at 10:50 pm #1136822
    livelee
    This reply has been marked as private.
    September 11, 2019 at 10:59 am #1136983
    livelee
    This reply has been marked as private.
    September 11, 2019 at 5:03 pm #1137105
    Yigit

    Hi,

    SiteGround has cPanel. If you do not mind, could you please share cPanel logins?

    If you do not know your cPanel logins, SiteGround can provide them to you. Using cPanel, we can access the files on your server and login to WordPress.

    Best regards,
    Yigit

    September 11, 2019 at 6:25 pm #1137165
    livelee
    This reply has been marked as private.
    September 13, 2019 at 11:09 am #1137940
    livelee
    This reply has been marked as private.
    September 14, 2019 at 8:22 pm #1138386
    Mike

    Hi,
    Thank you for the logins, I mixed and matched them until I could gain access to your staging site.
    In order to update your site you will need to upload the theme files via FTP or your cPanel file manager, I have done this for you on your staging site.
    Now you will be able to use the Enfold Advanced Layout Builder to edit the pages About, Blog, & Portfolio but not the other pages because they use the X Theme shortcodes that Enfold doesn’t read, so you will need to recreate these pages.

    Best regards,
    Mike

    September 14, 2019 at 9:58 pm #1138408
    livelee

    Excellent. Thanks Mike.

    September 14, 2019 at 10:50 pm #1138414
    Mike

    Hi,
    Glad to hear, shall we close this then?

    Best regards,
    Mike

    September 14, 2019 at 10:59 pm #1138416
    livelee

    Yes. Many thanks

    Lee

    September 14, 2019 at 11:20 pm #1138419
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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