Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • January 13, 2019 at 4:54 am #1053288
    pkjd

    Hi,
    I recently got an email that my support plan is expiring and I would like to extend it before the price goes up on the 17th of this month. However, the link included in the email does not take me to an offer to extend support. Rather it is the licensing + support offer for when you are first buying the theme (Enfold). This is the link from the email: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support
    I don’t need a new license (right?) so how do I just pay for support ?
    Thank you.

    January 13, 2019 at 8:38 am #1053333
    Rikard

    Hey pkjd,

    No you don’t have to purchase a new license. I think you should be able to only select support if you are logged in with the account which you bought the theme with, could you try that out please?

    Best regards,
    Rikard

    January 13, 2019 at 7:01 pm #1053397
    pkjd

    Thanks, that worked. I thought I WAS signed in before I asked in this forum. Thanks for your time.

    January 14, 2019 at 7:11 am #1053550
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 27, 2021 at 7:15 pm #1290760
    ezimbron

    Hi.

    Around 4 or 5 days ago, I could post a question into an open thread and also open a ticket regarding a diferent matter.

    However I have not received a response and was wondering if my support plan could be expired.

    How could I find out my support status and how could I fix thies?

    Thank you.

    March 30, 2021 at 10:03 am #1291296
    Rikard

    Hi ezimbron,

    You should be able to see that in your Themeforest account, could you check there please?

    Best regards,
    Rikard

    March 30, 2021 at 9:31 pm #1291460
    ezimbron

    Thank you Rikard, I found it there.

    Regards.
    Eduardo

    April 1, 2021 at 5:14 pm #1291834
    Nikko

    Hi Eduardo,

    We’re glad to hear that :)
    Do still need further assistance on the topic?

    Best regards,
    Nikko

    April 1, 2021 at 8:41 pm #1291889
    ezimbron

    No Nikko, everything went well. This tiket may be closed now.

    Thank you!

    April 1, 2021 at 8:45 pm #1291890
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Can't find the link to extend my support plan which is expiring.’ is closed to new replies.