Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 19, 2021 at 8:25 pm #1289264
    rvga

    I’ve an issue with V.4.8 or 4.8.1 on that testing website.

    As soon as I have installed the 4.81 version, I can’t get into the advanced builder anymore to edit or modify page or post.
    I don’t know what’s going on.

    Please anyone to help me?

    March 23, 2021 at 9:15 am #1289791
    Rikard

    Hey rvga,

    Sorry for the late reply, and thanks for the login details. I get the same problem are you are when activating the new version of the theme. I tried uploading a fresh copy of the theme, but I can’t connect to your FTP account after that for some reason. Please see private. Could you try activating that yourself to see if you get different results with that, compared to the version which you uploaded please?

    Best regards,
    Rikard

    March 24, 2021 at 7:15 pm #1290204
    rvga

    Yes Rikard, I had to work on the website earlier today between 2pm and 4pm.
    Since you’ve upgraded the theme to 4.8.1 and that I coudn’t work I had to go backward to 4.7.6.4
    Sorry for the confusion.
    Il will try not to work on it for the next 3 days, so you can test my issue.
    I will tell my customer too to avoid working….

    Hope you can find what’s going on…. ;)

    March 26, 2021 at 9:03 am #1290503
    rvga

    Hi Rikard,
    Did you get a chance to log on my customer’s account and see what’s wrong?
    I’d like to move on with this issue and I’d like to be able to upgrade to 4.8.1
    Let me know please….

    March 29, 2021 at 5:09 am #1291011
    Rikard

    Hi,

    Sorry for the late reply. The FTP worked better today, so I could activate the version I uploaded, and the Layout Builder is working fine after I activate that. Could you check and verify on your end as well please? Also let us know if you want to activate your child theme, as the problem you were experiencing might be coming from there. If you need help with that, then just let us know here.

    Best regards,
    Rikard

    March 30, 2021 at 3:01 pm #1291371
    rvga

    The 4.8 version works fine without the child theme.
    But as you may understand Rickard I do of course need the child theme to be on.
    I’ve already started to make some changes in the child them I don’t want to loose them.
    And when the child theme is activate then the version comes back to 4.7.6.4.

    My problem remains the same: I can’t use nor updgrade Enfold to 4.8xx version if my child theme is on.
    Why?

    March 30, 2021 at 3:23 pm #1291376
    rvga

    Hey Rikard,
    The version you’ve installed works. The ‘4.8.123’ works with my child theme.
    But not the one (4.8.1) I’ve installed earlier.
    I don’t get it

    So I summerize.
    I can enter into my pages through the advanced builder with my child theme and with version 4764, 48123.
    But not with the 481 version.

    Any explanations?

    • This reply was modified 3 years, 8 months ago by rvga.
    April 2, 2021 at 6:03 am #1291958
    Rikard

    Hi,

    Thanks for the update. I can’t really explain that, because the version I uploaded for you is 4.8.1. There might have been something which went wrong when uploading the version which is not working. If the version I uploaded for you is working with your child theme, then please continue using that.

    Best regards,
    Rikard

    April 2, 2021 at 8:43 am #1291974
    rvga

    I’m using it Rikard
    I just hope everything will go smooth with the next Enfold update…

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