Viewing 19 posts - 1 through 19 (of 19 total)
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    Posts
  • June 10, 2022 at 2:53 pm #1354813
    Tobias

    Hi support – hope you can help.

    I can’t edit content. Edit elements won’t load in Advanced Layout Editor, Content or Media Elements.

    How can we solve this?

    Thanks for help!

    Best regards!
    Tobias

    June 10, 2022 at 5:11 pm #1354839
    Rikard

    Hey Tobias,

    Thanks for the login details. I checked a few pages on your site, but I can’t see any problems on my end. Could you post screenshots of the problems, and on which pages we can see them please?

    Best regards,
    Rikard

    June 11, 2022 at 12:21 am #1354889
    Tobias

    Hi Rikard,
    please look at the screenshots in private content.

    Best regards!

    Tobias

    June 11, 2022 at 9:20 am #1354897
    Rikard

    Hi,

    Thanks for that. On which page or pages can we see this problem happening? Also please point out the specific element.

    Best regards,
    Rikard

    June 11, 2022 at 12:54 pm #1354905
    Tobias
    This reply has been marked as private.
    June 11, 2022 at 6:46 pm #1354930
    Rikard

    Hi,

    Thanks for that. Does it make any difference if you deactivate all plugins temporarily? If you should need any further help, then please share server error logs with us.

    Best regards,
    Rikard

    June 11, 2022 at 9:38 pm #1354945
    Tobias

    Hi Rikard,

    no problem – it´s an development website. you can deactivate plugins – it´s okay. If necessary, I will be happy to send you FTP access as well.

    Many greetings

    Tobias

    June 12, 2022 at 10:37 am #1354961
    Rikard

    Hi,

    Thanks for the update. I deactivated all plugins, and the problems goes away after that. I’ve left them deactivated so that you can check yourself. Please try activating the plugins back one by one, to see when the problem starts again.

    Best regards,
    Rikard

    June 12, 2022 at 1:18 pm #1354966
    Tobias

    Hi Rikard,

    thanks for your fast answer. I get the error as soon as I activate the plugin WooCommerce JTL Connector. How can I solve the problem? Do you have any information which I can pass on to the plugin developer?

    Best regards,
    Tobias

    June 12, 2022 at 2:06 pm #1354969
    Tobias

    Hi Rikard,

    now i deaktivate Woocommerce JTL Connector and i get the same problem – please try by yourself: https://prnt.sc/UVBmReNSLi13

    Best regards,
    Tobias

    June 12, 2022 at 8:46 pm #1354983
    Rikard

    Hi,

    It goes away when WooCommerce is deactivated. You have some functions in functions.php which might be causing the problem, please try to remove all your customisations, then add them back one by one to see when the problem starts again.

    Best regards,
    Rikard

    June 14, 2022 at 11:32 am #1355141
    Tobias

    Hi Rikard,

    i delete all costume code – but it´s the same – i coulnd´t edit. Please have a look.

    Best regards,

    Tobias

    June 14, 2022 at 1:14 pm #1355172
    Rikard

    Hi,

    Thanks for the update. The login token is not working anymore, please renew it and post it in private.

    Best regards,
    Rikard

    June 14, 2022 at 1:50 pm #1355181
    Tobias

    Private.

    • This reply was modified 2 years, 6 months ago by Rikard.
    June 14, 2022 at 2:27 pm #1355196
    Rikard

    Hi,

    Please send us FTP login details in private, so that we can upload a fresh copy of the theme.

    Best regards,
    Rikard

    June 19, 2022 at 1:58 pm #1355761
    Tobias

    please use the folder dockhorn.touch2be.de

    Thanks a lot!

    • This reply was modified 2 years, 6 months ago by Rikard.
    June 20, 2022 at 10:27 am #1355816
    Rikard

    Hi,

    Thanks for that. I’ve uploaded a fresh copy for you, but it’s not activated since I can’t access the WordPress backend. Please renew the token and post again.

    Best regards,
    Rikard

    November 1, 2022 at 2:31 pm #1370915
    Tobias

    Hi Rikard,

    unfortunately, the problem still exists. But only when i use elements like Special Heading or image element.

    Please have a look on our website.

    Best regards!

    Tobias

    November 6, 2022 at 6:07 pm #1371542
    Mike

    Hi,
    Thanks for the login, I see you are getting an /admin-ajax.php 500 (Internal Server Error) have you checked your server’s error log?

    Best regards,
    Mike

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