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Hi–Today I purchased the latest version of Enfold for my client. In WordPress, Appearance > Themes shows Enfold 4.5.7. If I try to delete this, I get the error message: Deletion failed: The requested theme does not exist. I have used FTP with my GoDaddy account to manually remove all versions of the Enfold theme, flushed all my caches, and I still receive this message. I have manually uploaded the new Enfold version to GoDaddy, and it does not appear in Appearance > Themes. I have a child theme that does not recognize any parent theme installed, even through version 4.5.7. shows in the theme listing.
I need help removing this old version so that my new version becomes available and the child theme recognizes it.
Credentials for WordPress and GoDaddy FTP are in the private content.Update: I have succeeded in installing the latest version of Enfold. However, I still have a ghost version of enfold 4.5.7 that does not exist in my file structure but I cannot remove. I would like help with that.
Hi,
The FTP login details you posted are not working, please check and verify. If you want to delete it yourself, then please check in the /wp-content/themes/ folder.
Best regards,
RikardApologies for the incorrect FTP info. Corrected information below.
RE Deleting the old theme myself: I would if I could. Please see the screenshot of my website files at this DropBox link: https://www.dropbox.com/s/3k0ig7ct4io1d6g/Enfold%20support%202021-11-05.png?dl=0
You’ll see in the screenshot that there are no folders titled enfold. This, even though I installed the latest version of the theme through WordPress upload and my WordPress > Appearance > Themes still shows two versions of the theme: 4.5.7 and the latest version. At this point I don’t know where the old or new version of the theme is installed or why it’s working at all.
Hi,
Thanks for that. I see the same thing on my end, but I can’t tell you why the parent themes are not in the FTP folder unfortunately. Your child should not work without the parent theme. I think you will have to reach out to your hosting provider to see if they can help you out with this problem.
Best regards,
RikardNow – how did you implement your child-theme – just over the downloadable preset Child-theme – or do you have additional Settings in your child-theme functions.php like:
function child_theme_styles() { wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css' ); wp_enqueue_style( 'child-theme-css', get_stylesheet_directory_uri() .'/style.css' , array('parent-style')); } add_action( 'wp_enqueue_scripts', 'child_theme_styles' );?>PS The above does not lead to conflicts – but it is just an example how a child and a parent could be correlated.
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Just of topic: On Filezilla you can show hidden files by activating that option by menu – Server – List hidden files
Just to be sure that there are no other files/folders in the themes folder.Hi,
Do you have other FTP accounts? I don’t believe tht this is the correct one for this WordPress install, I added some text to your style.css via FTP and it doesn’t show in the WordPress ▸ Appearance ▸ Editor ▸ style.css
Best regards,
MikeThanks for the help everybody–a rusty GoDaddy user here. This is my one client on GoDaddy, and I was looking at the staging FTP not the production FTP. As someone recently told me, this problem is a PICNIC–problem in chair, not in computer. ;)
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