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  • May 9, 2016 at 8:12 pm #629455
    mitcsoftware

    The enfold contact form on my contact page suddenly reset the email address that form submissions go to to the default email address rather than the one I specified. I’ve tried numerous times to change it back, but each time I change the email address and update the page, I return to find it’s been reset back to the default one. Anyone else have this problem? It just started doing it today… not sure if it has to do with the recent WordPress update or what. Thanks.

    May 10, 2016 at 6:16 pm #630163
    Vinay

    Hey mitcsoftware,

    This is the first time i am hearing this issue. We need to take a closer look at the issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username
    • link to the page where we can see the issue

    Best regards,
    Vinay

    March 14, 2017 at 5:14 pm #760860
    honestgraphics

    @Vinay,

    We are having the same problem. I have tried numerous times to add email addresses into the contact form and I have even tried just changing the one email address that is there. THe only email address that stays is the default email address.

    March 16, 2017 at 6:08 am #761727
    Rikard

    Hi @honestgraphics,

    Thanks for the login details. Could you try updating the theme to the latest version (4.0.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

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