Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 10, 2013 at 12:11 am #198288
    Starkos

    Can’t add images to either the full screen slider or easy slider. Please see images below and respond immediately! Thank you!

    http://whoobi.com/fsuauburn/FirstMethodFail.jpg
    http://whoobi.com/fsuauburn/SecondMethodFail.jpg

    December 10, 2013 at 4:22 am #198382
    Starkos

    Please respond ASAP!!!

    December 10, 2013 at 5:48 am #198420
    Ismael

    Hey!

    Please give us a link to the website. Did you install any plugins? Please deactivate them then test it again on another browser.

    Cheers!
    Ismael

    December 10, 2013 at 5:55 am #198425
    Starkos

    http://www.fsuauburn.com

    Did not install any plugins.

    December 10, 2013 at 5:56 am #198426
    Starkos

    Also tested on Safari. Same issue.

    December 10, 2013 at 8:38 am #198462
    Starkos

    This needs to be fixed immediately. I have tested on all browsers and still all have the same problem. I have a deadline by Tuesday, 11:59 PM EST. Hate to be rude, but will have to rate poorly if this can’t be resolved. Do a lot of business with Envato and my business also depends on it. Willing to work with you, but this needs to be resolved in a few hours or less. It has already been 24 hours.

    December 10, 2013 at 11:47 am #198492
    Yigit

    Hey!

    Please try switching to default theme and check if the same things happens. If it does, please try to re-install WordPress.

    Regards,
    Yigit

    December 14, 2013 at 5:33 am #200150
    Starkos

    What do you mean by “deafult theme”? The default WordPress theme, or your own default theme? If it is your own default theme, what specifically, do you mean and how do I do that? Thank you.

    December 14, 2013 at 9:05 am #200172
    Devin

    Hi!

    Just a quick FYI the support queue on our end goes by last response to newest so each time you self respond it actually pushes your topic to the end of our queue and doesn’t bring it to our attention any quicker.

    As for the issues its the first time I’ve seen something like it though there have been image uploading issues on various themes in the past and typically they are associated with either a plugin causing a conflict or an error in the WordPress installation.

    Any of the ‘default’ themes are those that come bundled with WordPress: twenty twelve, twenty thirteen etc. If the issue is or is not there as well then we can definitely see if its a potential theme issue or something else.

    If you can create a temporary admin account for us to take a look live that might help as well. Checking the box for “set as private reply” will act as a private post just for support to see the details.

    However, veiled threats of a poor rating for a quicker reply is not going to help anything.

    Regards,
    Devin

    December 20, 2013 at 4:28 am #202415
    Starkos

    The problem was resolved by upgrading to the latest version of WordPress. Thank you.

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