Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • July 26, 2017 at 9:19 am #830013
    WEB-ET-SOLUTIONS

    Hello,

    I have a problem with enfold theme, when i try to add or modify image in galery masonery. Nothing is happening, i open my console developer and this message appears :

    Uncaught TypeError: Cannot read property 'limitExceeded' of undefined
    at n.initialize (media-views.min.js:3)
    at n.initialize (media-views.min.js:3)
    at n.initialize (media-views.min.js:2)
    at n.e.View (backbone.min.js:1)
    at n.constructor (wp-backbone.min.js:1)
    at n.constructor (media-views.min.js:4)
    at n [as constructor] (backbone.min.js:1)
    at n [as constructor] (backbone.min.js:1)
    at n [as constructor] (backbone.min.js:1)
    at new n (backbone.min.js:1)

    My broswer is Gogle Chrome

    Thanks for help.

    Best regards

    Quentin

    July 29, 2017 at 3:57 pm #831501
    Victoria

    Hey Quentin,

    This is from some plugin, we are not using backbone and you’re using an outdated version of the theme.
    If you need our help with finding the plugin, can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 29, 2017 at 3:59 pm #831503
    Günter

    Hey WEB-ET-SOLUTIONS,

    Thank you for using our theme.

    Please update to the latest version of Enfold (4.1.2).

    Also try to deactivate all plugins and reactivate one by one to check, if there is a plugin conflict (there is backbone running – this might cause a Javascript problem).

    Best regards,
    Günter

    September 5, 2017 at 4:05 pm #848178
    WEB-ET-SOLUTIONS

    Hello,

    Sorry for a long time response but i update the latest version of enfold and i try to desactivate one by one plugins and i have a same problems.
    The update don’t solve the problem.

    Best regards

    Mariel Quentin

    September 8, 2017 at 6:15 am #849393
    Ismael

    Hi,

    The error looks related to a plugin more than it is to the theme. Have you tried disabling every plugins? Please post the url to the page with the issue.

    Best regards,
    Ismael

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