Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #1403233

    I´m getting the following error message: “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”. So, I reloaded and tried again with no luck.
    any idea what the issue is? I have never had a problem before.
    thanks
    Nancy

    #1403320

    Hey Munford,
    This sounds like your web host has not enabled the PHP ZipArchive Extension You can check if the PHP ZipArchive Extension is installed by going to the layerslider dashboard and clicking the three dots in the upper right corner and click the System Status
    layerslider_system_status_menu_option.jpg
    then look under the Server Settings to see if PHP ZipArchive Extension is enabled.
    layerslider_system_status_PHP_ZipArchive_Extension.jpg
    If it is not enabled you will need to ask your web host to enable.

    Best regards,
    Mike

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.