Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 26, 2018 at 3:26 pm #947315
    steve159159

    Hi

    I recently updated a client’s site to WPress 4.9.5, your latest theme version and PHP7

    The front facing site is visible but on logging in to the admin, I now just get a blank page and no admin functions at all.

    My hosting company thought the issue was the PHP limit on the server. Please see their comment and extract from server log in the private content.

    Help! Please can you assist as I’m really stuck and we need to make some urgent updates.

    Thanks in advance

    Steve

    April 28, 2018 at 2:55 am #948257
    Mike

    Hey steve159159,
    It looks as though your webhost upgraded your PHP limit to 65M, please ask them to try 256M
    When you say the latest Enfold version, which version is that? I was going to try downgrading your theme to see if that helped, but I was unable to ftp in. Please check.

    Best regards,
    Mike

    April 28, 2018 at 8:24 am #948284
    ratoli

    Same problem on my site after updating. It’s loading for a long time and nothing happens.

    • This reply was modified 6 years, 5 months ago by ratoli.
    April 28, 2018 at 8:56 am #948286
    steve159159

    Hi Mike

    Thanks for coming back to me.

    Sorry you couldn’t access FTP. I’ve unlocked it again so you shoukd be able to get in now.

    I’m not sure which theme version I updated to as I just used the Update button in the theme update menu.

    I’ll ask the host to increase the memory as you suggest.

    Cheers

    Steve

    April 28, 2018 at 9:39 am #948296
    steve159159

    Hi Mike

    I’ve passed on your request re php memory to our hosting company and they’ve replied as follows:
    “When checking the PHP memory allocated to the site with a phpinfo page it shows the maximum amount of memory we can allocated has been allocated in the form of 512MB. You can view the PHP info for your site here : https://cathedralchiropractic.co.uk/phpinfo.php

    Unfortunately we cannot increase this memory allocation increased further for you.”

    Steve

    April 28, 2018 at 12:46 pm #948340
    Vinay

    Hi,

    Please try the below steps to resolve this issue.

    1. Deactivate all plugins via FTP ( Access wp-content/plugins folder and rename the plugins to plugins-old for testing purpose) .

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line

    define('WP_MEMORY_LIMIT', '512M');

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Vinay

    April 29, 2018 at 2:22 pm #948627
    steve159159

    Thanks very much Vinay

    That worked!

    I appreciate the help.

    Cheers

    Steve

    April 29, 2018 at 2:31 pm #948630
    Mike

    Hi,
    Glad Vinay was able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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