Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 14, 2014 at 11:25 pm #264975
    rhsheehan

    Hi. I have several Enfold themes that we are using for sites. We are currently building one and the text in the Advanced editor cannot be seen when you go to edit it and are in the Visual tab. It does show up if in the Text tab. I thought the issue might be related to WordPress 3.9.1 but I downgraded it to 3.9 and still have the same problem. Needless to say. We cannot effectively continue this site until we have it resolved.

    Thank you.

    May 15, 2014 at 3:12 am #265030
    Josue

    Hi!

    Are you using the latest version of Enfold?

    Best regards,
    Josue

    May 15, 2014 at 12:54 pm #265259
    rhsheehan

    As far as I know. I downloaded it from Themeforest where we purchased it.

    May 15, 2014 at 1:55 pm #265279
    rhsheehan

    I realized I should note that I downloaded it last week.

    May 15, 2014 at 3:57 pm #265321
    rhsheehan

    To give you an update. We have 4 websites we are building using enfold.On 3 of them, we cannot see the text in the Visual Tab. Right now our hands are tied pretty badly here.

    Thanks

    May 15, 2014 at 4:56 pm #265366
    Josue

    Hi,

    Can you post the link to your website please?

    Regards,
    Josue

    May 15, 2014 at 6:44 pm #265429
    rhsheehan

    Hi Josue. I apologize as I have not discovered we did not have the newest version. We had downloaded last week from Themeforest and assumed it was the latest. We just discovered that we can enter our API key… and have it notify us for the update. Sorry for wasting your time. We had a difficult time finding what version we had installed and what was the newest version until we turned on the update feature in the theme.

    Thanks for the great support. Sorry again.

    May 15, 2014 at 6:51 pm #265434
    Josue

    No problem, is the issue fixed?

    Cheers!
    Josue

    May 16, 2014 at 2:52 pm #265827
    rhsheehan

    Yes. The latest version fixed it. Thanks Josue.

    May 16, 2014 at 7:47 pm #265931
    Josue

    You are welcome, glad we could help :)

    Regards,
    Josue

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