Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 16, 2018 at 2:27 pm #898035
    yourcloudworks

    Hello
    Have purchased 7 licenses for this theme over a period of time and for the past 3 or 4 times I have been unable to upload the theme in WordPress Admin Panel. I get a failure notice. Is this an issue you are aware of and is there something you can do to fix?

    January 18, 2018 at 7:26 am #898890
    Rikard

    Hey yourcloudworks,

    What error messages are you seeing and where can we reproduce the problem?

    Best regards,
    Rikard

    January 18, 2018 at 10:54 am #899006
    yourcloudworks

    It isn’t an error message as such. When on the Themes page in WordPress, I select the Enfold ZIP file to upload, and when uploading it redirects to a blank page with a ‘try again’ link, the Chrome tab reads ‘WordPress failure notice’. We have resolved the issue by uploading manually but I wanted to report it as an ongoing issue.

    January 19, 2018 at 5:06 am #899470
    Rikard

    Hi,

    Ok, thanks for the feedback. It’s probably a local problem, maybe browser caching? If you ever see this again then please try to log out of WordPress, clear your browser cache and restart the browser. You could also try a different browser to see if that helps.

    Best regards,
    Rikard

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