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  • February 1, 2017 at 5:17 pm #741360
    juliacecere

    I have not updated my theme in a while. I just went to do it (and have tried several times) and all I get is this message error:

    “Sorry, you are not allowed to access this page.”

    I even created a new admin user and tried deactivating all of my plugins to see if that was causing the issue.

    Please help! I do not know how to update a theme via FTP and would prefer to do it this way.

    Thanks!

    I have provided a temp login for you to check it out if you need to.

    February 1, 2017 at 5:25 pm #741361
    juliacecere

    It might also be notable to include that I created a copy of my site hosted on Godaddy and created a duplicate site on A2 hosting. I DID remove my username and API key from theme settings on the Godaddy site (the hosting will expire this month and I was only keeping it up in the chance that I needed to retrieve something from it as I continue to edit the site on the new host). Just wanted to add that in case it had to do with an issue with your company thinking that 2 sites were using the same single-site API key in two places.

    February 2, 2017 at 5:52 am #741546
    juliacecere

    Actually, I just talked to my web hosting company and he said he’s familiar with your theme and has seen this problem before. He said I simply need to request that you refresh my license (it might’ve been due to switching web hosts recently.)

    Thank you! Let me know when this is done. :)

    February 2, 2017 at 10:40 am #741694
    Rikard

    Hi,

    We need a URL to access the site, please post it in the thread.

    Best regards,
    Rikard

    February 2, 2017 at 4:27 pm #741875
    juliacecere

    Sorry about that! That was silly of me haha.

    thewanderologist.com

    I’ve also included my API code from theme forest in the private content box. Does it seem like refreshing the API code is the logical thing to do?

    Also, I wanted to note that as of yesterday, in the enfold theme settings, it was actually telling me that an update was available. As of this morning, it’s not longer saying there’s an update, but that 3.7.1 already is the latest update (which it isn’t, of course). I tried generating a new API key in theme forest, but that didn’t work either.

    Thanks!

    February 2, 2017 at 4:39 pm #741879
    juliacecere

    Okay for some reason the update notification just came back.

    February 2, 2017 at 4:42 pm #741881
    Yigit

    Hi,

    Great! For future reference, please see below

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    February 2, 2017 at 9:31 pm #742032
    juliacecere

    Hi there,

    Did you refresh my API? I am still unable to actually do the update. (In my latest message I was simply saying that for some reason it stopped giving me the option to click on update, not that it let me do the update).

    I had talked directly with my server/host and they said nothing about there being restrictions on their servers to do auto-updates. He simply recommended that you refresh the API since sometimes APIs are attached to certain server IPs, and because my website has now switched IPs that’s where the issue may lie.

    Thanks!!

    February 3, 2017 at 3:21 pm #742392
    Yigit

    Hi,

    In that case, please remove your existing API key in Enfold theme options and generate another on ThemeForest and insert the new one – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    February 5, 2017 at 7:27 am #742934
    juliacecere

    Hi,

    I have already tried this :/ Is there a refresh that you could do on the backend? Have you been able to log on? I am also finding that not only cannot update my theme, but I can’t add new themes or delete old themes, nor can I add or delete plugins. Any help would be appreciated.

    Thanks!

    February 5, 2017 at 11:19 am #742970
    Basilis

    Hey!

    That seems to be an issue with your hosting provider
    Can you please try contact them to get it shorted?

    Thank you very much

    Best regards,
    Basilis

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