Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 26, 2019 at 9:12 pm #1071986
    iedigitaldesign

    Every time I try to update the theme I get a 500 error and have to revert to my backup. I’ve tried updating the header as well as a complete reinstall of the theme. I keep getting the 500 error. This is the only time this has happened updating a client site.

    February 26, 2019 at 10:36 pm #1072011
    Yigit

    Hi,

    Could you please post FTP logins privately as well?

    Regards,
    Yigit

    February 26, 2019 at 10:53 pm #1072018
    iedigitaldesign

    Login & pass are the same.

    February 27, 2019 at 7:31 pm #1072348
    Yigit

    Hi,

    I tried provided logins for FTP however they did not work for me. Could you please check them once again?

    Best regards,
    Yigit

    February 27, 2019 at 7:57 pm #1072362
    iedigitaldesign

    Sure…

    February 27, 2019 at 8:31 pm #1072370
    Yigit

    Hey,

    I updated the theme using “Update Theme and Plugins from Zip File” plugin however apparently theme name was changed in themes style.css file therefore updating the theme reset Enfold theme options. Could you please ask your hosting provider to revert to a backup?

    Regards,
    Yigit

    February 27, 2019 at 9:42 pm #1072403
    iedigitaldesign

    I restored yesterday’s backup

    February 27, 2019 at 9:55 pm #1072411
    Yigit

    Hi,

    Thanks. I exported theme options before updating the theme and after updating the theme, i simply imported them in Enfold theme options. Please review your website

    Cheers!
    Yigit

    February 27, 2019 at 10:03 pm #1072416
    iedigitaldesign

    So you went to Tools>Export and just downloaded it all, then did the update, and then went to Tools>Import to import what you downloaded before you updated the theme? Am I following you correctly? I have another client with the same issue.

    Oh, and thank you very much! Problem solved :)

    February 27, 2019 at 10:25 pm #1072419
    Yigit

    Hi,

    No, i went to Enfold theme options > Import & Export tab and exported theme options, updated the theme and then after updating the theme, i imported theme options in Enfold theme options > Import & Export tab again.

    You are welcome, we are always happy to help :)

    Best regards,
    Yigit

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