Cannot update Enfold on website

I installed the plugin. Existing token on the site yields:

Incorrect token permissions, please generate another token or fix the permissions on the existing token.
Please ensure only the following permissions are enabled:
View and search Envato sites
Download your purchased items
List purchases you've made

Additional Error Details:
Found too many permissions on token..
sale:verify
[]

I created a new token as per plugin instructions, entered it into Envato Market, Save Changes and get:
Your OAuth Personal Token has been verified.

When I then enter this new token into Theme Options and Revalidate, I get:

We checked the token on 2022/03/02 15:59 and we were able to connect to Envato and could access the following information:
Your purchases
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)

Following errors occurred:
username Errorcode 403 returned by Envato: Forbidden:
- code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
- code: not_authenticated

The old token in https://build.envato.com/my-apps#tokens had this:

This token has access to:
View and search Envato sites
View your Envato Account username
View your email address
Download your purchased items
Verify purchases of your items
List purchases you've made

I then found this page: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5, which says the token also needs “View the user’s account profile details”. So I added the other 3 from above and this. The token then validates.

Before moving on, this raises an issue.

The default plugin setting states you only need 3 permissions (as did the error message after I’d first installed the plugin):

View and search Envato sites
Download your purchased items
List purchases you've made

The existing tokens (and I have another licence/token as well as this site we are discussing) all have the 6 permissions above. But creating a new token with 3 or 6 doesn’t validate. I had to add “view account profile” as well. Why does the plugin say you only need 3, the old tokens have 6, but you actually (apparently) now need 7? Have Envato changed the rules/guidance? Whatever, if Enfold needs the 7 then maybe you might want to consider highlighting a link to that #toggle-id-5 page in a sticky post at the top of the forum?

All that aside, I now have a nice, shiny bright new token that validates on the test site. But the manual update check still fails to find 4.9, and when I do the FTP directory re-name to update, I get the critical error again and the site is dead.

Please note that the live site, which has the original token that failed on the test site, has found the 4.9 update (it is also on 4.8.6.1) and I have successfully re-validated that original token this afternoon. (The test site is set up as a sub-domain of the live site.)

I know you offered to update the theme for me but I’d like to get to the bottom of why this token & site update has suddenly stopped working after all these years. Next steps?

Sorry, been busy elsewhere…

Updating the live site via Updates > Themes, because 4.9 was showing as available, and using the old, original token that validated in Theme Update, crashed the site with the “critical error”. I had to FTP version 4.8.6.1 back up to /themes to get the site back online.

After this, back on 4.8.6.1, I could validate this original token in Enfold Child > Theme Update – but the Manual Update check there failed to find 4.9 and Envato Market also fails that token with:

Incorrect token permissions, please generate another token or fix the permissions on the existing token.
Please ensure only the following permissions are enabled:
View and search Envato sites
Download your purchased items
List purchases you've made
Dismiss this notice.
Additional Error Details:
Found too many permissions on token..
sale:verify
[]

So I tried the new token I generated a few days ago. Theme Update again validates the token but Envato Market fails it as above.

I then created another new token today. This again validates in Theme Update but again no Manual Update shows up. When I go into Envato Market and add this newest token, Save Changes, I get the error again as above (Incorrect token permissions). But if I go to the Themes tab, it lists Enfold Version 4.9 as available. I have not tried clicking Activate on this for fear of crashing the site again.

One last try: I did the FTP upload of 4.9 into /themes, did the directory re-name as I’ve always previously done – and the site crashed with ‘critical error’. So reverted back to 4.8.6.1.

So it appears both sites are now well and truly messed up, and cannot be updated.

Why is Enfold Child > Theme Update validating all three tokens but Envato Market fails all three? This must be why the auto update is failing but doesn’t explain why the FTP upgrade is also failing.

What next?

Details attached.

Hi Yigit,

The site was down. Appearance > Themes said “The active theme is broken. Reverting to the default theme.” It says Enfold Child is Active but then below it says:

Broken Themes
The following themes are installed but incomplete.
Name	Description			
enfold	Stylesheet is missing.		Delete

I’ve renamed ‘enfold’ to ‘enfold-4-9’, uploaded 4.8.6.1 and it’s live again.

Options > Theme Update is also now showing there is a new version (4.9) available.

Debugging is active plus define( ‘WP_DEBUG_LOG’, true );

I have hopefully fixed the FTP problem. The hosting provider said that whilst permissions looked OK to you, their system sometimes overrides this after I’d set you up as a new user (he didn’t say why) but he has reset it so you should be fine now.

Hi,

In toggles.php I change the <p> class of the tab headings to <h2> for better SEO e.g.

Lines 853-858
Change all instances of p.toggler to h2.toggler

Line 1074
Change p to h2
"<h2 data-fake-id='#

Line 1080
Change p to h2
'</h2>';

I can see from the latest toggles.php code that this has been changed so I need to update my ‘shortcode’ alterations. Can I still make these changes if I figure out the new code? I’d better check the other ones I alter as well.

Can I turn debugging off?

Assuming the shortcodes were the cause of the critical error upon trying to update, what do you think is creating the errors on the token? If I try to Save Changes in Envato Market now I still get the ‘Incorrect token permissions’ errors yet it validates correctly in Theme Options/Update.

I’m not sure what is causing the token problem to be honest with you, we haven’t any other users with the same problem. Maybe you could try reaching out to Envato support? They should be in a better position to help you out with that.

Just coming back on this last point having tried to engage with Envato Support on this matter over a number of weeks, as @Rikard suggested.

To quote them from various responses I received:
“The Envato Market plugin is maintained – we ensure it works best on the latest version of WordPress and on a modern hosting platform, however we can’t guarantee it’ll work on all WordPress sites or hosting environments.”
and
“Unfortunately, we are no longer actively providing customer support for the Market Plugin, but, as previously stated, we highly advise on common issues that some users encounter in the ‘Help’ tab of the plugin. ”
and
“If you’ve tried all the troubleshooting steps (listed under the Help tab) and you’re still unable to get the Envato Market plugin to work on your site/hosting, at this time, our advice is to remove the Envato Market plugin and instead visit the Downloads section of ThemeForest/CodeCanyon to download the latest version of your items.”

My guess on why I was getting the errors I reported from the plugin is that the Enfold auto updater requires 7 tokens to be enabled but the Market plugin is very clear on only enabling 3, and no more.

Whatever, given Envato’s “no support” stance on the plugin and the fact they’re not even willing to look at the problem, I’ve uninstalled the plugin. Case closed!