Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • October 28, 2019 at 3:03 pm #1151771
    obimedia2
    Guest

    Hi, I’m getting this error message:

    Errors occured checking on 2019/10/28 12:53:
    Download Package URL: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Download Package URL: A problem occured accessing your download link. Unable to perform update.
    Following Envato package errors occured:
    Enfold – Request for Download URL failed.

    October 28, 2019 at 6:36 pm #1151849
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please register to our support forum – https://kriesi.at/support/register/ using your purchase code, login and then post WP admin logins here privately so we can look into it? :)

    Regards,
    Yigit

    October 28, 2019 at 6:57 pm #1151855
    obimedia2

    Hi Yigit

    I’m already logged into support. Below is your login.

    Many thanks

    Gerry

    October 28, 2019 at 7:57 pm #1151866
    Yigit

    Hi Gerry,

    Authentication is required. Could you please post those logins privately as well?

    Best regards,
    Yigit

    October 29, 2019 at 2:04 pm #1152056
    obimedia2

    Hi Yigit
    I’ve posted them below in Private Content.
    Thanks
    Gerry

    October 29, 2019 at 2:04 pm #1152057
    obimedia2

    Here’s the link :-)

    October 29, 2019 at 5:45 pm #1152107
    Yigit

    Hi,

    Thanks but i meant htaccess authentication. Attached a screenshot in private content field below :)

    Best regards,
    Yigit

    October 29, 2019 at 5:57 pm #1152109
    obimedia2

    Many apologies, Yigit!
    Info below.
    Thanks for your help.
    Gerry

    October 29, 2019 at 6:14 pm #1152113
    Yigit

    Hi,

    Thanks!

    I tried updating with my own personal token and it worked. Please regenerate a personal token and make sure you have set all required tokens – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 :)

    Best regards,
    Yigit

    October 29, 2019 at 6:26 pm #1152116
    obimedia2

    Thanks Yigit, I’ve now updated.

    Much appreciate your help.

    Have a great evening!

    Gerry

    October 29, 2019 at 8:11 pm #1152132
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Cannot update Enfold from version 4.5.7 to 4.6.3.1’ is closed to new replies.