Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • October 8, 2014 at 8:47 am #332198
    Pedro

    Hi. I have problems with the lastest update from enfold. Due envato policy with the downloads, you cannot download an item over 50 times in total. So for me, I reached that limit (every update I download it 3 times, 1 for backup, 1 for testing environment and 1 for production site).

    Envato didn’t answer me or give me any solution. Can you, please?

    Thank you.

    October 8, 2014 at 9:58 am #332229
    Arvish

    Hi Pedro!

    Please refer to the following article https://help.market.envato.com/hc/en-us/articles/202821300

    However, as stated in the Envato knowledgebase, if you require access beyond these limits, please contact Envato support here – http://support.envato.com/index.php?/Tickets/Submit

    There is not anything we can do about Envato rules unfortunately.

    Best regards,
    Arvish

    October 8, 2014 at 10:05 am #332234
    Pedro

    Hi Arvish, I’ve already read that article and submit the ticket, and they didn’t answer, I will keep waiting.

    Anyways, there is no way to find another solution to get updates, without envato?

    October 8, 2014 at 10:48 am #332262
    Arvish

    Hi!

    Unfortunately, we cannot assist here.

    Cheers!
    Arvish

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.