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  • #1351632

    Hi!

    I recently purchased Enfold 4.9
    I created the token and verified it. I was expecting to see the updates available in my WP dashboard in Enfold Theme Options, but they do not appear.
    Since I purchased Enfold there were two new updates (I receive notification by e-mail).
    I just deleted all the Transients, hoping this would help. But the new updates still do not show.

    Please, help! I truly do not wish to have to update every time via FTP. Thanks.

    PS: I have moved the staging page from one account to another on my server. May this be the problem? Thanks in advance for your help.

    #1351642

    Hey michelawtf,

    Are you running any security plugins? If so, they might be blocking the updates to come though. Please try to install and configure this plugin: https://envato.com/market-plugin/. If you need further help, then please post admin WordPress login details in private.

    Best regards,
    Rikard

    #1351711

    Thank you for your kind reply. I installed the plugin, no results.
    I have very few plugins installed, and no security plugins.

    I truly have no idea why I am not able to see and perform the updates!

    #1351732

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1351987

    Again thanks for your help!
    Michi

    Login info in the Private content. PS: This is a staging / building page, not active yet!

    #1351989

    Hi,

    Thanks for that. I see that you haven’t configured the Envato Market plugin yet, could you try that out please?

    Best regards,
    Rikard

    #1351991

    Oops… thanks!
    I just added the Token.

    #1351992

    Thank you!

    That did the magic!

    #1352009

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 9 posts - 1 through 9 (of 9 total)
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