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  • January 6, 2022 at 3:43 am #1334457
    jenellel

    I just purchased the Enfold theme and I am unable to customize the theme. I am unable to save any options, including the Envato Token.
    I tried both http:// and https:// neither worked. Tried the child theme. No luck.

    I saw all the hype about this theme working with MembershipWorks. I don’t get how that is even possible if I can’t save anything.

    It’s now causing a critical error on my website.

    Help!

    • This topic was modified 2 years, 11 months ago by jenellel.
    January 6, 2022 at 9:28 am #1334496
    Rikard

    Hey jenellel,

    Thanks for the login details. I’m only seeing a WordPress error as well, so I can’t login to your site. Please share FTP login details with us as well, so that we can try to deactivate Enfold, to see if that makes any difference. If you have server logs, then please share those with us as well.

    Best regards,
    Rikard

    January 6, 2022 at 5:08 pm #1334572
    jenellel

    This is a new website, so I just created the ftp for the site. The login information is in the Private Content section.

    Thank you!

    January 7, 2022 at 4:56 am #1334625
    Rikard

    Hi,

    Thanks for that. The FTP login details are working, but I’m only seeing an empty folder once I’m logged in, and there’s no way of navigating away from it. Could you check the permissions for the account please?

    Best regards,
    Rikard

    January 7, 2022 at 7:02 am #1334646
    jenellel

    Hi Rikard – It looks like it was a Firewall issue that the site wasn’t allowed to be saved on the server. Then there were other issues that it seems were fixed. If I have other concerns as I customize the site, I will let you know.

    January 7, 2022 at 7:05 am #1334647
    Rikard

    Hi,

    Great, I’m glad that you found the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 8, 2022 at 12:08 am #1334729
    jenellel

    Hi Rikard – I am able to save changes in the options now, but I am unable to create, save, and publish new pages.

    Here is the error message: Publishing failed. The response is not a valid JSON response.

    • This reply was modified 2 years, 11 months ago by jenellel.
    January 8, 2022 at 2:49 am #1334740
    jenellel

    Hi Rikard –
    I was able to finally figure this out as well, I had to disable the block editor after installing and activating the classic editor plugin.
    I’m hoping we are good now!

    • This reply was modified 2 years, 11 months ago by jenellel.
    January 8, 2022 at 7:03 am #1334756
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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