Viewing 7 posts - 1 through 7 (of 7 total)
Viewing 7 posts - 1 through 7 (of 7 total)
- The topic ‘cannot open support tickets with my account.’ is closed to new replies.
Hi,
for some reason on the “home” site i have lost the menue.
I wanted to open a support case but got the message that my license expired.
can you please help here?
cheers,
CIhan
Hey Cihan Can,
Thanks for your question, the theme license to download updates from your Theme Forest account is lifetime, but the license for the support forum is only for 6 mo to a year demending on what you paid for at the checkout.
You can renew your support and then log in to the support forum and open a new thread.
Best regards,
Mike
Sorry fired to fast :) purchased support extension.
Hi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
Rikard