Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • March 21, 2019 at 7:06 pm #1081527
    Jeff R.
    Guest

    We are unable to login to your support system. We just purchased one of year of support. I have requested an email to change our password – no email has been received, and there is none in our spam folder. If we are unable to login you will need to refund our support purchase.

    March 22, 2019 at 2:00 am #1081656
    Vinay

    Hey Jeff R.,

    Thank you for contacting us.

    Please post the email address which you are trying to register in private content area? So we can help you with the support issue.

    If we are unable to resolve this for you please get in touch with themeforest for a refund, sales and refund issues are processed by them.

    Best regards,
    Vinay

    March 22, 2019 at 2:16 am #1081663
    Jeff R.
    Guest
    This reply has been marked as private.
    March 23, 2019 at 2:18 am #1082051
    Jeff R.
    Guest

    Any luck? This is very frustrating. Thank you.

    March 23, 2019 at 2:57 am #1082058
    Jeff R.
    Guest

    I am locked out of our account: “Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code” Please send the correct login information to the email registered at the purchase code posted in Private Content. Thank you!

    March 25, 2019 at 12:37 am #1082422
    Mike

    Hi,
    Sorry for the late reply, please check the info in the Private Content area.

    Best regards,
    Mike

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