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  • #811857

    Hi,
    I made a fresh WP 4.8-install. When trying to import the demo (Enfold 2017, but other demos neither work) I get the error

    Importing didn’t work! You might want to try reloading the page and then try again

    I’ve found a lot of threads with this issue, no solution did help (e.g. setting the memory-limit up in the wp-config.php with
    define('WP_MEMORY_LIMIT', '256M');
    )
    Part of the theme is installed, but not correctly, as far as I can see.

    Would appreciate help very much.

    Thanks

    #811861

    Well – perhaps you want to have a look, I attach necessary data.

    #811961

    Hi,

    You can talk with your host provider about the memory limit and disable all the plugins to check if there`s any plugin conflict.

    Best regards,
    John Torvik

    #812455

    Hi John,

    I can use 128MB memory limit with our recent packet. I could upgrade to get 256 MB, but this would be about 10USD/month. I would do it if I could be sure that this is the reason.
    So you definitely say that 256MB memory-limit is required and that 128MB is most probably the reason why the import does not work?

    btw it would be nice to have somewhere a tutorial how to import the demos manually.

    #812615

    Hi,

    You can find the demo XML files in content/themes/enfold/includes/admin/demo_files and import it :)

    Best regards,
    John Torvik

    #812624

    Hi John,

    I tried to import them with the WP-standard-xml-importer (under Tools -> import); I imported the file which I found in the path you mentioned /enfold2017.xml , but I get a bunch of errors like

    WordPress importieren
    Import des Beitrags-Schlagwort fehlgeschlagen
    Import des Beitrags-Schlagwort fehlgeschlagen
    Import des Beitrags-Schlagwort fehlgeschlagen
    Import des Beitrags-Schlagwort fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen
    Import von fehlgeschlagen

    Do you have any idea how to complete the import without errors?

    Thanks

    #813220

    Hi,

    Can you please reset your WordPress Installation and try again, so there is nothing stored in the database?

    Best regards,
    Basilis

    #813585

    Hi Basilis,

    I definitely have 128MB memory_limit (phpinfo also does show this) and I re-installed WP (4.8.) again from scratch. The xml-import produced the errors described above; I reset WP fully and tried again the import (via Enfold -> Demo Import) and got the errors described above.

    I should mention that I am not a WP pro but that I am running several smaller WP-sites. So I am a little bit annoyed having so much stress with the demo-import and further on I would appreciate help very much because I am keen on using enfold. Thanks.

    #813987

    Hi bnetz,

    Which version of php are you running? What are the errors in the server log?

    Best regards,
    Victoria

    #814105

    Hi Victoria,

    it was 5.56, now I tried with 7.0.6 – I attach a link to the phpinfo(), perhaps you find something useful there.

    The error_log I defined in the php.ini registers no errors when I try the import and get the error message in the WP-backend. Also I get no php-errors shown on the website (though I tried to activate them via display_errors = On in the php.ini). I attach also the contents of the php.ini, perhaps there is any misconfiguration?!

    Thanks!

    #814453
    #814909

    Hi Victoria, thanks for the links.

    The first one suggests to install without subdomain (xy.com instead of http://www.xy.com). As I am developing on a subdomain this is no solution.
    The second one contains informations about the max_execution_time and the memory_limit, but here everything seems to be ok with me (see my php.ini and the phpinfo()-link attached to my last post.
    The third one tells me how to adjust memory_limit and max_execution_time. As you can see in my phpinfo() the memory_limit is 128M and the max_execution_time is 300.

    So the links still provided no solution for my problem. I have ftp- and ssh-access to my webspace and to the database also via phpmyadmin. So perhaps it actually could be a solution to import the demo manually? Unfortunately the way I tried the xml-import (described above in this post ) did not work either with the same error-message in the WP-backend.

    Is there any help for me?
    Login-data to backend, ftp, mysql are to be found above in this post.

    #815044

    Hi bnetz,

    I don’t see in your php.ini a value for this max_input_time, try setting it to 1000 and try the import again. Please watch the log for errors, in case there are any.

    Best regards,
    Victoria

    #817190

    Hi Victoria,

    I tried this 2x with an absolutely fresh wp-install and it did not change anything.
    Do you have other ideas? I attach a link to the phpinfo()

    Thanks

    #817842

    Hi bnetz,

    post_max_size is set to 8M, not sure that this is enough. (http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/)

    Best regards,
    Victoria

    #818451

    Hi Victoria,
    thanks, I set all the values accordingly (post_max_size = 64, upload_max_filesize = 64), the server accepted those values (as you can see with phpinfo()), but I still get the same error.

    Thanks for further help :-)

    #818481

    Hi Victoria,
    I just had another try with exactly the same settings, and it now seems to have worked. I am not sure if it actually HAS worked, because the top-menu in the frontend seems not to be displayed correctly. Perhaps you could have a quick look if there just went something wrong in the settings or if the demo-import still has problems? Login-data in private area attached. Thanks!

    #818532

    Hi,

    You haven’t selected a main menu under Appearance, could you try to set a location in Display location please? It’s at the very bottom of the page. Otherwise the demo seems to be displaying as it should?

    Best regards,
    Rikard

    #820668

    Hi Rikard,

    this seems to work. So let’s close this thread, thanks for your help all!

    I want to add that the import of the enfold-demo is really, really annoying – a lot of people seem to have similar problems; I myself am no beginner to webdevelopment, installing the demo has taken 18 posts. And there still is no definite solution – for some reason the import seems to work sometimes and sometimes not (100% same system/configuration, import first didn’t work, then it did).
    So this situation is not professional, and I think there should be some solution, at least in form of an extensive tutorial.

    • This reply was modified 7 years, 5 months ago by bnetz.
    #820988

    Hi,

    Thanks for the feedback. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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