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When trying to edit content via the Advanced Layout Editor, we just see a loading spinner and nothing loads. This is the message in the console.
Notably, I can navigate to the file inquisition no problem and it’s not corrupted or not there.
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Strangely, the Advanced Layout editor does load if I create a new page.But, if I try to save a draft, it fails with this error.
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If I try to change and save settings in enfold child theme Theme Options, I get these errors:
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Your current Parent Theme (Enfold) Version Number is 4.7.6.4
Your PHP version: 7.0.33
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I’ve checked with the host that modsec is not blacking the file.
Tried deactivating all plugins.
Tried upgrading wordpress and php (as high as we can go).
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I’ve added some login credentials int he private area so that you can experience the issues.
———————————————————————Thanks,
MattHey Matt,
Thanks for the login details, I’m seeing the same thing on my end unfortunately. Could you try to disable all plugins to see if there is conflict coming from any of them please? Also, the PHP version you are running is no longer supported by WordPress, so I would recommend that you try to update it to 7.2 or higher, if possible.
Best regards,
RikardHi Rikard
I’d already tried disabling all of the plugins.
I can’t update php past 7.0 at the moment.
Hi Rikard
We’ve now updated to php 7.3 and the latest version of WordPress.
Still have the same spinner issue.
Please help.
Thanks
The host has resolved things!
It looks like the Avia Builder which is packaged with the Enfold theme was triggering what appears to be HTML and PHP injection at a rate which most quality security software platforms would see as malicious when its functions are being triggered which caused some assets to not be able to be accessed.
During testing, switched over to PHP 7.4 which is currently the latest and the site looks to be loading quite nicely on that, it also reduced a number of the warnings in error logs. Also disabled a couple of security rules that the Avia Builder is triggering, however highly recommend that you re-enable WordFence and run a full scan of the site to check for any issues that may be present within your sites theme and its packaged Avia Builder as removing security from your setup is not an ideal solution. The way the Avia builder functions are interacting indicate that something is amiss within its setup, and an online search came back with quite a lot of forum entries where other users with the same theme have had similar issues. I also recommend checking if there is a newer version of your theme available from the theme developers as its possible that an update to it could clear things up.
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