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Posts
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Hi there!
We’re having quite some issues with Enfold after updating to latest WP (release), unfortunately.
Whenever we try to edit a page, all we get is the infamous “circle of death” instead of the editor.
Right after update last week we had this problem and additionally the problem of the new page editor not showing anything, but reading up on similar topics in here, we seemed to solve it, by
a) disabling all plugins (turned out the SEO plugins had something to do with the missing HTML encoding of the editor field on the page)
b) re-uploading a fresh version of Enfold to the website via FTP – no idea how that changed anything, but it did work.But, much to our disappointment, the ‘circle of death’ has returned – and even with all plugins disabled and all files re-uploaded to the site, it still hangs there.
I really hope you can give us some suggestions, otherwise we seem to have to flush 3 months of work on this site down the drain.
Hi Yuniyuni!
Thank you for using the theme!
Do you mind if we take a look at the actual page? You might want to increase the wordpress php memory limit to at least 128M. Depending on your hosting environment you might experience an issue when trying to access the Advance Layout Builder. This is usually due to the builder timing out because of a memory limit in your server environment. The first thing you can do to fix this is to add the following lines in your wp-config.php file located at the root of wp directory:
define( 'WP_MEMORY_LIMIT', '128M' ); define( 'WP_MAX_MEMORY_LIMIT', '256M' );You can also contact your host if you’re not comfortable doing the adjustments yourself. Refer to this link for more info: http://dailyblogging.org/wordpress/increase-wordpress-memory-limit/
Cheers!
IsmaelAdditional question – I’ve added
php_flag log_errors on php_value error_log /(path)/logs/phperrors.logto the site .htaccess file, but would a timeout or memory overload not show up in the log?
The latest entries are from monday, and goes like this:
[12-May-2014 19:16:03 UTC] PHP Fatal error: Class 'avia_update_helper' not found in /(path)/public_html/wp-content/themes/enfold/includes/admin/helper-compat-update.php on line 4 [12-May-2014 19:19:24 UTC] PHP Fatal error: Class 'avia_fb_likebox' not found in /(path)/public_html/wp-includes/widgets.php on line 413Hi!
Thank you for the update.
I checked the backend of the website and the advance layout builder is showing up fine. Tested it on Chrome Windows 8. Did you fix it? Please try to test it on another browser or computer.
Cheers!
IsmaelHi Ismael – yes, I tested late last night in Firefox at home, and right now I’ve tested in both Chrome and Firefox at work, and still the same. If you go to Pages > All pages > Edit one on the list (like Contacts or CONVEX PANSET COUNTER), all I get is the ‘circle of death’. :-/
Hmmm aha – seems the problem is somehow related to the accounts, then…
If I log in with user “yuni”, the original admin account, it doesn’t work.
If I use the temp admin made for you, it works.
I will simply delete the users, then, and make new one, see if that sticks. I never even considered that this could be an issue.
Thank you VERY MUCH for the help. Well done.
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