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Posts
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Since upgrading to the latest version I cannot create any new content.
For example, I click on advanced layout builder, drag a magazine element onto the page and then try and click it to edit it and I get the dreaded :-
“An error occured”
“Error fetching content – please reload the page and try again”I’ve reinstalled WordPress (latest version), the theme (latest version) and tried disabling all of the plugins.
I’ve also increased the memory to 1024MB for that site (from 256 previously) as per other suggestions to people that had this problem to no avail.
I’ve tried this on Mac and Windows with Safari, Chrome, Firefox and Project Spartan.Hi!
Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
@heathcliffe Thanks for your help as always :)Cheers!
YigitAnyone else got any ideas I can try? As of now I cannot edit a thing on my site at all. Completely borked.
Hi!
I logged in into your site and its working fine for me. I made a test site (link in private content).
Cheers!
AndyYes. that text one works but as I said in my original post the magazine does not.
Here is what I get when I drag a magazine element to that page you created and then click it to try and put in some content.
Anyone else able to input on this? I’ve been completely unable to create new page content since the last upgrade – it was working just fine before.
Hi!
Could you try to overwrite your theme files with a fresh copy from Themeforest via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/. Make sure to back your site up before attempting this.
Best regards,
RikardNo luck,
Applied the update that came out since this ticket but still doesn’t let me add a magazine element.
Hey!
On what pages in particular are you getting the error? I added a Magazine element to the test page Andy created and it’s working as expected without any error messages.
Cheers!
RikardThis is so bizarre,
I’ve just tried it in Safari and FireFox and when I click on the magazine element on that page you created I get the error :-
“An error occured”
“Error fetching content – please reload the page and try again”I tried it at a friends house at the weekend and it didn’t work there either?
Strange.
Hi!
That is a bit strange yes, is there a step by step on how to reproduce the error or is it just random? Any details you can give us will help.
Best regards,
RikardIt happens every time that I create a page or edit an existing page.
I cannot edit content although I can drag the element onto the page.
Once in a while it will let me edit text boxes but image boxes, magazine elements etc are a no go.
Hey!
I was able to reproduce the issue so I checked the console and there’s an error:
http://www.thenps.com/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal
Please try to deactivate all plugins because one of them might be causing the issue.
Cheers!
IsmaelHi
I tried that – waiting until it was 3AM here and then deactivated every plugin on the site and it still happens.
Rod
Right – getting closer – it now seems that the error disappears if I disable WooCommerce (but was working with WooCommerce for months before!)
I disabled it before but it had been cached so was still throwing the error.
I have a large shop on WooCommerce so don’t want to disable it, can this be debugged anywhere?
Hey!
in a previous post Rikard told you to overwrite theme files. Now you could try to delete ALL theme files via FTP and get a fresh copy from you themeforest account. This should fix the issue finally, as it is working for us and thousands of others as expected.
Best regards,
AndyHi Andy,
I’ll try this during a period of low traffic to my site.
I’ve been using Enfold for years but this just recently started to happen.
Right,
Just tried that with fresh copy downloaded from ThemeForest and it still doesn’t work. Also downloaded a fresh copy of WooCommerce from their site and wiped the old plugin directory and uploaded the fresh one too.
As I said in an earlier post – disable WooCommerce and the site works just fine.
Hey!
I’m not sure if we can help you much more with this one, could you try to contact WooCommerce about the issue? Something might have been corrupted in WooCommerce but overwriting the plugin should have fixed that which is strange.
Best regards,
RikardShort and sweet answer from them, they are not interested in making it work with individual themes, instead suggesting I contact the theme author.
Hi!
I guess that was expected and I don’t blame them, but the annoying thing here is that Enfold and WooCommerce play very well together otherwise, but we have already given you all the tricks we have to fix broken installation so I don’t really know what else to tell you other than trying to delete the theme and plugin and then reinstalling fresh from copies. Also keeping all plugins deactivated while doing so. I don’t know if you’re up for trying again? Otherwise I think your last option is starting from scratch.
Best regards,
RikardI’m posting this in case it helps anyone else having this problem.
The problem was sort of WooCommerce (in this case) but could have been caused by other things too as the problem was the wp_options table had too many rows in.
We had thousands of products in our WooCommerce installation and there is a know bug in WordPress that when logged into the back end it causes an out of memory area (no matter how much RAM you have – we have 32GB) as it has a hard limit of 256MB built into the admin area.
If you have too many rows in wp_options it causes an out of memory error which is not displayed on screen unless you have error reporting turned on so most people won’t see it.
Our solution was to export the WooCommerce shop and put it on a subdomain in it’s own WordPress installation and then cleanse our wp_options table (there was all sorts of rubbish in there from previous plugins too) and then Enfold starting working again.
Hope this helps someone else with this error.
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