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AuthorPosts
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February 26, 2019 at 12:14 am #1071553
Hi
I was trying to add a mailchimp sign up form to my site. When it asks for the API key, I head over to mailchimp (following the link on wordpress) and create an API key and input it but get the message
“Could not connect to Mailchimp with this API Key. Please try again with a different key
You might also want to check your internet connection and make sure that mailchimp.com is available”Connections are fine, mailchimp is available. Did a forum search and have tried the solutions there (deactivating all plugins, checking plugins, theme, wordpress up to date, tried new API keys)… nothing.
Could you help me, please?
I’ve added a login to my site below
February 26, 2019 at 9:55 am #1071686i have the same problem…
February 26, 2019 at 12:26 pm #1071728Oh dear, Richard. Hopefully someone can help us.
February 26, 2019 at 12:40 pm #1071732Hi!
@vjward I checked your website and you are currently using an older version of Enfold. Could you please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.4?
@richardhofer83 Please make sure you are using the latest version of the theme. If you are, please start a new thread under Enfold sub forum and attach login credentials so we can look into it :)Cheers!
YigitFebruary 26, 2019 at 9:00 pm #1071982Ok, will do… will report back.
(wordpress told me the theme was up to date… but will manually check)
thanks!
February 26, 2019 at 9:11 pm #1071985Unfortunately this hasn’t helped.
The theme is now updated though!
Any other ideas?
Thanks in advance x
February 27, 2019 at 9:14 am #1072202I think it has to do something with mailchimp. mailchimp is blocking IPs that are not dedicated. my website has a shared IP, so i think that causes the problem… but it is a new issue, because until very recently it worked all fine… (maybe since a new update?)
is there anything you can do?
- This reply was modified 5 years, 8 months ago by richardhofer83.
March 4, 2019 at 7:09 am #1074189Hi,
@vjward: We tried to access the site but the login credentials didn’t work. Please check it carefully.
@richardhofer83: Thanks for the info. We’ll check the issue and post an update here. Or create your own ticket and post the site details there.Best regards,
IsmaelMarch 4, 2019 at 9:46 am #1074247thanks @Ismael
March 4, 2019 at 6:00 pm #1074453Oh, ok. Try the credentials added now.
I still have the problem so appreciate you looking into it
Thank you
- This reply was modified 5 years, 8 months ago by vjward.
March 5, 2019 at 5:20 am #1074646Hi,
Thanks for the update.
We get the same error when we try to validate the API key. It’s the same when we test it on our installation. Have you tried to regenerate a new API key? Please post your mailchimp account credentials in the private field.
Best regards,
IsmaelMarch 5, 2019 at 11:21 am #1074781Hello. Thanks for looking.
I’ve tried a lot of different API keys.
Any ideas for next steps?
Thanks
March 6, 2019 at 5:05 am #1075248Hi,
Thanks for the update.
Would you mind if we access your mailchimp account? Please post the login info in the private field.
Best regards,
IsmaelMarch 6, 2019 at 11:33 pm #1075701Sure. Thanks x
March 11, 2019 at 5:01 am #1077214Hi,
Thanks for the update.
We were able to connect and verify the API key. We also created a test page with the subscription form and it seems to be working properly. (see private field)
Best regards,
IsmaelMarch 11, 2019 at 10:03 am #1077245can you tell what you did that it woks now? or should i open my own thread?
March 11, 2019 at 3:25 pm #1077372Hi,
We did nothing, actually. We just added the API key in the field and verified it.
Please create a new thread and post the login details there.Best regards,
IsmaelMarch 14, 2019 at 3:57 pm #1078733Great, thank you!
I wonder why I wasn’t able to do it from my end.
Many, many thanks for sorting this.
V x
March 14, 2019 at 11:17 pm #1078932Hi,
I’m glad this was sorted. If you need additional help, please let us know here in the forums.
Best regards,
Jordan Shannon -
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