Viewing 19 posts - 1 through 19 (of 19 total)
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  • February 26, 2019 at 12:14 am #1071553
    vjward

    Hi

    I was trying to add a mailchimp sign up form to my site. When it asks for the API key, I head over to mailchimp (following the link on wordpress) and create an API key and input it but get the message

    “Could not connect to Mailchimp with this API Key. Please try again with a different key
    You might also want to check your internet connection and make sure that mailchimp.com is available”

    Connections are fine, mailchimp is available. Did a forum search and have tried the solutions there (deactivating all plugins, checking plugins, theme, wordpress up to date, tried new API keys)… nothing.

    Could you help me, please?

    I’ve added a login to my site below

    February 26, 2019 at 9:55 am #1071686
    richardhofer83

    i have the same problem…

    February 26, 2019 at 12:26 pm #1071728
    vjward

    Oh dear, Richard. Hopefully someone can help us.

    February 26, 2019 at 12:40 pm #1071732
    Yigit

    Hi!


    @vjward     I checked your website and you are currently using an older version of Enfold. Could you please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.4?


    @richardhofer83     Please make sure you are using the latest version of the theme. If you are, please start a new thread under Enfold sub forum and attach login credentials so we can look into it :)

    Cheers!
    Yigit

    February 26, 2019 at 9:00 pm #1071982
    vjward

    Ok, will do… will report back.

    (wordpress told me the theme was up to date… but will manually check)

    thanks!

    February 26, 2019 at 9:11 pm #1071985
    vjward

    Unfortunately this hasn’t helped.

    The theme is now updated though!

    Any other ideas?

    Thanks in advance x

    February 27, 2019 at 9:14 am #1072202
    richardhofer83

    I think it has to do something with mailchimp. mailchimp is blocking IPs that are not dedicated. my website has a shared IP, so i think that causes the problem… but it is a new issue, because until very recently it worked all fine… (maybe since a new update?)

    is there anything you can do?

    March 4, 2019 at 7:09 am #1074189
    Ismael

    Hi,


    @vjward    : We tried to access the site but the login credentials didn’t work. Please check it carefully.


    @richardhofer83    : Thanks for the info. We’ll check the issue and post an update here. Or create your own ticket and post the site details there.

    Best regards,
    Ismael

    March 4, 2019 at 9:46 am #1074247
    richardhofer83

    thanks @Ismael

    March 4, 2019 at 6:00 pm #1074453
    vjward

    Oh, ok. Try the credentials added now.

    I still have the problem so appreciate you looking into it

    Thank you

    • This reply was modified 5 years, 9 months ago by vjward.
    March 5, 2019 at 5:20 am #1074646
    Ismael

    Hi,

    Thanks for the update.

    We get the same error when we try to validate the API key. It’s the same when we test it on our installation. Have you tried to regenerate a new API key? Please post your mailchimp account credentials in the private field.

    Best regards,
    Ismael

    March 5, 2019 at 11:21 am #1074781
    vjward

    Hello. Thanks for looking.

    I’ve tried a lot of different API keys.

    Any ideas for next steps?

    Thanks

    March 6, 2019 at 5:05 am #1075248
    Ismael

    Hi,

    Thanks for the update.

    Would you mind if we access your mailchimp account? Please post the login info in the private field.

    Best regards,
    Ismael

    March 6, 2019 at 11:33 pm #1075701
    vjward

    Sure. Thanks x

    March 11, 2019 at 5:01 am #1077214
    Ismael

    Hi,

    Thanks for the update.

    We were able to connect and verify the API key. We also created a test page with the subscription form and it seems to be working properly. (see private field)

    Best regards,
    Ismael

    March 11, 2019 at 10:03 am #1077245
    richardhofer83

    can you tell what you did that it woks now? or should i open my own thread?

    March 11, 2019 at 3:25 pm #1077372
    Ismael

    Hi,


    @richardhofer83

    We did nothing, actually. We just added the API key in the field and verified it.
    Please create a new thread and post the login details there.

    Best regards,
    Ismael

    March 14, 2019 at 3:57 pm #1078733
    vjward

    Great, thank you!

    I wonder why I wasn’t able to do it from my end.

    Many, many thanks for sorting this.

    V x

    March 14, 2019 at 11:17 pm #1078932
    Jordan Shannon

    Hi,

    I’m glad this was sorted. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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