Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • #1071553

    Hi

    I was trying to add a mailchimp sign up form to my site. When it asks for the API key, I head over to mailchimp (following the link on wordpress) and create an API key and input it but get the message

    “Could not connect to Mailchimp with this API Key. Please try again with a different key
    You might also want to check your internet connection and make sure that mailchimp.com is available”

    Connections are fine, mailchimp is available. Did a forum search and have tried the solutions there (deactivating all plugins, checking plugins, theme, wordpress up to date, tried new API keys)… nothing.

    Could you help me, please?

    I’ve added a login to my site below

    #1071686

    i have the same problem…

    #1071728

    Oh dear, Richard. Hopefully someone can help us.

    #1071732

    Hi!


    @vjward
    I checked your website and you are currently using an older version of Enfold. Could you please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.4?


    @richardhofer83
    Please make sure you are using the latest version of the theme. If you are, please start a new thread under Enfold sub forum and attach login credentials so we can look into it :)

    Cheers!
    Yigit

    #1071982

    Ok, will do… will report back.

    (wordpress told me the theme was up to date… but will manually check)

    thanks!

    #1071985

    Unfortunately this hasn’t helped.

    The theme is now updated though!

    Any other ideas?

    Thanks in advance x

    #1072202

    I think it has to do something with mailchimp. mailchimp is blocking IPs that are not dedicated. my website has a shared IP, so i think that causes the problem… but it is a new issue, because until very recently it worked all fine… (maybe since a new update?)

    is there anything you can do?

    #1074189

    Hi,


    @vjward
    : We tried to access the site but the login credentials didn’t work. Please check it carefully.


    @richardhofer83
    : Thanks for the info. We’ll check the issue and post an update here. Or create your own ticket and post the site details there.

    Best regards,
    Ismael

    #1074247

    thanks @Ismael

    #1074453

    Oh, ok. Try the credentials added now.

    I still have the problem so appreciate you looking into it

    Thank you

    • This reply was modified 5 years, 8 months ago by vjward.
    #1074646

    Hi,

    Thanks for the update.

    We get the same error when we try to validate the API key. It’s the same when we test it on our installation. Have you tried to regenerate a new API key? Please post your mailchimp account credentials in the private field.

    Best regards,
    Ismael

    #1074781

    Hello. Thanks for looking.

    I’ve tried a lot of different API keys.

    Any ideas for next steps?

    Thanks

    #1075248

    Hi,

    Thanks for the update.

    Would you mind if we access your mailchimp account? Please post the login info in the private field.

    Best regards,
    Ismael

    #1075701

    Sure. Thanks x

    #1077214

    Hi,

    Thanks for the update.

    We were able to connect and verify the API key. We also created a test page with the subscription form and it seems to be working properly. (see private field)

    Best regards,
    Ismael

    #1077245

    can you tell what you did that it woks now? or should i open my own thread?

    #1077372

    Hi,


    @richardhofer83

    We did nothing, actually. We just added the API key in the field and verified it.
    Please create a new thread and post the login details there.

    Best regards,
    Ismael

    #1078733

    Great, thank you!

    I wonder why I wasn’t able to do it from my end.

    Many, many thanks for sorting this.

    V x

    #1078932

    Hi,

    I’m glad this was sorted. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘Cannot connect to mailchimp with API key’ is closed to new replies.