Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 14, 2021 at 11:52 am #1305575
    sroemer

    Hi all,
    when I try to add new images into the gallery or masonry gallery an error occurs:

    avia-media.js?ver=4.8:342 Uncaught TypeError: Cannot read property ‘thumbnail’ of undefined
    at avia-media.js?ver=4.8:342
    at Function.v.map.v.collect (underscore.min.js:2)
    at n.map (backbone.min.js:2)
    at h.Collection.<anonymous> (avia-media.js?ver=4.8:307)
    at p (backbone.min.js:2)
    at f (backbone.min.js:2)
    at c (backbone.min.js:2)
    at h.Collection.n.trigger (backbone.min.js:2)
    at h.Collection._onModelEvent (backbone.min.js:2)
    at p (backbone.min.js:2)
    (anonymous) @ avia-media.js?ver=4.8:342
    v.map.v.collect @ underscore.min.js:2
    (anonymous) @ backbone.min.js:2
    (anonymous) @ avia-media.js?ver=4.8:307
    p @ backbone.min.js:2
    f @ backbone.min.js:2
    c @ backbone.min.js:2
    n.trigger @ backbone.min.js:2
    _onModelEvent @ backbone.min.js:2
    p @ backbone.min.js:2
    f @ backbone.min.js:2
    c @ backbone.min.js:2
    n.trigger @ backbone.min.js:2
    click @ media-views.min.js:2
    click @ media-views.min.js:2
    dispatch @ jquery.min.js:2
    v.handle @ jquery.min.js:2

    Can you please kindly assit.
    Thank you, Stefan

    June 15, 2021 at 11:49 am #1305783
    Ismael

    Hey sroemer,

    Thank you for the inquiry.

    The login account above is not working or is invalid. Please check the info carefully or provide another admin account so that we could check the issue. Have you tried deactivating the plugins temporarily?

    Best regards,
    Ismael

    June 15, 2021 at 12:36 pm #1305801
    sroemer

    Hi Ismael,
    thank you for the reply. I have checked the login for you. Please try again with the same credentials.
    Yes I have deactivated the plugins temporally.
    Thanl you and best regards, Stefan

    June 16, 2021 at 5:35 am #1305937
    Rikard

    Hi Stefan,

    Thanks for the update, login details are working now. I checked the page you linked to and added an image to the Masonry Gallery at the bottom, but I can’t see any error messages on my end. Could you let us know how to reproduce this problem please?

    Best regards,
    Rikard

    June 16, 2021 at 1:47 pm #1305999
    sroemer

    Hi Rikard,
    sorry, I have still the same problem. Under the link in the private content you’ll find a screencast that you can see the problem.
    Thank you and best regards, Stefan

    June 17, 2021 at 1:29 pm #1306179
    Ismael

    Hi,

    Thank you for the screencast.

    Looks like the issue only happens when the gallery is edited or when you try to add more items to it for the first time. The error does not occur after the first attempt. We were able to edit the gallery and add more images to it. Unfortunately, we are not yet sure why this error occurs.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.