Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 2, 2023 at 1:53 pm #1396392
    biocomag

    I have the problem that I cannot activate enfold:

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
Following errors occurred:
    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    And the Code Block element shows no content…what can i do?

    Best
    Hans

    February 2, 2023 at 1:59 pm #1396394
    Yigit

    Hey Hans,

    I have the problem that I cannot activate enfold:

    Please refer to this post: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a new Personal Token. Please make sure to check all required permissions.

    And the Code Block element shows no content…what can i do?

    Please post temporary WP admin logins and the page where we can see the issue privately.

    Best regards,
    Yigit

    February 2, 2023 at 2:31 pm #1396399
    biocomag

    Activation doesnt work :/

    Please see in private area

    February 2, 2023 at 3:26 pm #1396403
    biocomag

    I bought enfold via themeforest…

    February 2, 2023 at 4:26 pm #1396419
    biocomag

    Hey Yigit, is that the offical way to get support? I bought the theme some hours before and I want to go the right way…

    February 2, 2023 at 5:17 pm #1396426
    Yigit

    Hi,

    You are currently using the latest version of Enfold. I downgraded Enfold version on my local installation and tested your Token using the Envato Market plugin: https://www.envato.com/lp/market-plugin/ and it works.

    I checked your Code Block element and I can see the content. I attached a screenshot in the private content field. If that is not the issue you are having, please elaborate.

    Cheers!
    Yigit

    February 3, 2023 at 8:41 am #1396504
    biocomag

    Hey Yigit,

    okay, but why do I have this error messages: 

    Following errors occurred:
    username Errorcode 403 returned by Envato: Forbidden:
    - code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    - code: not_authenticated

    Do I have to use the Market Plugin instead of the Enfold Theme?

    And yes, the Code Block seams to work but I have no output (see attached). Can you please tell me why?
    Please excuse the inconvenience…

    February 6, 2023 at 3:35 pm #1396848
    Yigit

    Hi,

    Do I have to use the Market Plugin instead of the Enfold Theme?

    Enfold’s theme updater does not work for some users, but the Envato Market plugin always works, so I recommend using it.

    And yes, the Code Block seams to work but I have no output (see attached). Can you please tell me why?

    I saved your page as a template, loaded it on a new page and it worked there. So I deleted your old homepage and replaced it with the one I created. Please review your website.

    Best regards,
    Yigit

    February 7, 2023 at 1:16 pm #1396976
    biocomag

    Hey Yigit,

    okay thanks for testing it. The randomness is annoying but okay…

    The code block error seems to be due to my self created page.php. I copied the page.php from enfold to my enfold-child and wrote ” /** * Template Name: tk2-news */” at the top and when I select this layout template, the code block doesn’t work. I also copied the includes/loop-page.php.
    Do you know why the code block does not work then?

    Best
    biocomag

    February 8, 2023 at 4:05 am #1397061
    Ismael

    Hi,

    Are you using the Advance Layout Builder (ALB) to create the content? The ALB doesn’t use the page.php file. You have to create a copy of the template-builder.php file instead and convert it to a template.

    Best regards,
    Ismael

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