Viewing 15 posts - 1 through 15 (of 15 total)
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  • April 21, 2016 at 10:23 pm #619416
    kgbrooklyn

    Hey, I can’t seem to access the wp-admin page on my website in order to update the theme. I received an email saying a theme update was released. Can you please help me?

    April 22, 2016 at 12:26 am #619440
    kgbrooklyn

    Hi, here is some follow up information. I contacted my hosting company and they ran a bunch of tests and could not access the dashboard either.

    Before I made this website live, I actually built it on another domain name as a test. The same issue is occurring with the other domain name, which is actually on a different hosting plan, so it seems like the problem could be with the theme.

    Please help as soon as possible.

    April 22, 2016 at 3:58 pm #620039
    Yigit

    Hey!

    Can you please post FTP logins here privately as well?

    Best regards,
    Yigit

    April 22, 2016 at 4:00 pm #620042
    kgbrooklyn

    Sure, please see below.

    April 22, 2016 at 4:11 pm #620054
    Yigit

    Hi!

    Can you please update Enfold to the latest version 3.5.3 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Yigit

    April 22, 2016 at 4:27 pm #620068
    kgbrooklyn

    Hey, how do I update the theme if I can’t access the wp dashboard?

    April 22, 2016 at 5:41 pm #620113
    kgbrooklyn

    Also, here is an update.

    April 22, 2016 at 5:50 pm #620120
    Yigit

    Hi!

    You can update the themes via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    April 22, 2016 at 11:56 pm #620281
    kgbrooklyn

    Hey, I am now getting a 404 error for both websites. They are completely down. Have other reported this problem?

    April 23, 2016 at 12:54 am #620297
    kgbrooklyn

    Hi, I have replaced the theme files with the new enfold theme download manually via ftp, but the website is still down.

    April 23, 2016 at 9:01 am #620419
    Basilis

    Hey!

    Please delete the .htaccess from the main site folder and let us knwo if that solves the issue.
    If not, contact your hosting provider, they have access to a log, which they can see and help us debug the issue

    Cheers!
    Basilis

    April 23, 2016 at 10:21 pm #620664
    kgbrooklyn

    Hi there, the website is back up, but I still cannot access the wp dashboard. I have updated the theme per your instructions?

    April 26, 2016 at 2:32 pm #622160
    Andy

    Hi!

    we haven’t heard from anyone about this issue. To me it seems that your WordPress installation is corrupt, so please reinstall WP completely.

    Regards,
    Andy

    April 26, 2016 at 2:58 pm #622193
    kgbrooklyn

    I had wp instealled via godaddy, not manually. I had it installed on two different hosting plans and on two different urls.

    I built the site on one url, then after it was done testing, I re-directed it to the live site.

    Both have the same exact problem. How could the wp installation be the problem?

    April 27, 2016 at 6:24 am #622746
    Ismael

    Hi!

    We checked the file server and there are tons of folders inside without any kind of sorting system, one on top of another. It’s possible that the files got mixed up. Which of those installations should we check? Who developed the site?

    Best regards,
    Ismael

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