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  • October 23, 2015 at 5:02 am #523435
    bkripper

    See logo in General Settings but is not appearing on site. Instead, background image.(multi-site)

    http://www.epichearing.com/onesourcehearing/

    Please advise,

    Thank you,

    • This topic was modified 9 years, 1 month ago by bkripper.
    October 23, 2015 at 1:05 pm #523731
    Yigit

    Hey bkripper!

    You are currently using a very old version of the theme. Can you please update Enfold to the latest version 3.3.2 firstly – kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    October 26, 2015 at 5:08 am #524626
    bkripper

    Have uploaded new theme via FTP

    Have updated the site to new theme version from 3.0.2 to 3.3.2

    Made a backup of the site (just in case). The new or test site location is

    http://www.epichearing.com/onesourcehearingoldtheme2/

    I have reuploaded the logo to the theme yet it still does not appear.
    It shows in General Settings and the image location points to the
    new sites image location.
    I am able to make other modifications to the header (i.e. alignment, lines, font)
    yet I just get a background image instead of the logo image.

    Please advise!!!
    Thank you in advance,
    Brian

    October 26, 2015 at 5:36 pm #525081
    Yigit

    Hey!

    Please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions

    If that does not help, please create temporary admin login and post it here privately so we can look into it.

    Best regards,
    Yigit

    October 26, 2015 at 7:19 pm #525148
    bkripper

    Hi Yigit,
    As always, thank you for your quick reply.
    I don’t think it is a permission issue as I am able to upload all other media to content/uploads
    and works fine.
    I have set up a temporary account for you:

    I have set you to Editor permissions. Hope that is enough?
    I have spent weeks trying to figure this one out. Will be nice
    to get the site live.Good luck!

    Thank you,
    Brian

    • This reply was modified 9 years, 1 month ago by Yigit.
    October 27, 2015 at 6:40 am #525338
    bkripper

    Heyee, any results?

    We need to get this site live and this is the only thing
    that is holding us back.

    Did not want to bother you, as tried and tried to figure out
    myself.

    Thank you in advance,
    Brian

    October 27, 2015 at 4:55 pm #525605
    Yigit

    Hi!

    Login credentials are not working for me. Can you please check them once again?

    Best regards,
    Yigit

    October 27, 2015 at 8:39 pm #525791
    bkripper

    Hi Yigit,

    Sorry about that.

    Try this one please

    Thanks again!

    • This reply was modified 9 years, 1 month ago by bkripper.
    October 27, 2015 at 8:51 pm #525795
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?
    I tried adding custom code to functions.php file to change logo but even that did not help. Image link is not being output on the page for some reason.

    Regards,
    Yigit

    October 27, 2015 at 8:51 pm #525796
    bkripper

    Hi Yigit

    Have deactivated all plug-ins. No effect.

    Please help! Need to have the site live by Thursday.

    Thank you,
    Brian

    • This reply was modified 9 years, 1 month ago by bkripper.
    October 28, 2015 at 6:03 pm #526329
    Yigit

    Hi!

    If you do not mind, can you please post FTP credentials here as well?
    Edit: You also have two Enfold theme installed on your installation. Please remove the old one

    Cheers!
    Yigit

    • This reply was modified 9 years, 1 month ago by Yigit.
    October 28, 2015 at 7:03 pm #526354
    cherrmann

    As a meantime workaround you can use

    .logo img {
    background: url(http://www.epichearing.com/onesourcehearingoldtheme2/wp-content/uploads/sites/355/2015/10/best-pricing.jpg);
    }

    October 28, 2015 at 9:08 pm #526389
    Yigit

    Hi!


    @cherrmann     Thank you :)

    Cheers!
    Yigit

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