Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • April 8, 2018 at 5:21 pm #938845
    Santiago Moyano
    Guest

    Hi! I can not set image for my products, could you help me please?
    I have set product image in wp administrator but the image does not appear.
    Thanks

    April 9, 2018 at 6:21 am #938960
    Rikard

    Hey Santiago Moyano,

    Please register on the support forum for technical support. Open a new thread on the forum and include admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    April 9, 2018 at 2:55 pm #939246
    enfold

    Hi!
    i click it and enter my purchase code
    …and then it says:

    “SORRY, BUT THAT ITEM PURCHASE CODE HAS ALREADY BEEN REGISTERED WITH ANOT=
    HER ACCOUNT. PLEASE LOGIN TO THAT ACCOUNT TO CONTINUE, OR CREATE A NEW ACCOU=
    NT WITH ANOTHER PURCHASE CODE”

    ….. I am actually log in with my user “enfold”, and the purchase code=
    is the right purchase code.

    Dont know how to do, please could you assist me?

    Thanks!

    April 10, 2018 at 5:46 am #939570
    Rikard

    Hi,

    It looks like you are logged in already, if you go here, then navigate to the subforum of your choice, you will see a big blue button on the top where you can start a new thread. If you can’t find it then please post admin login details here so that we can have a closer look at your site.

    Best regards,
    Rikard

    April 10, 2018 at 2:48 pm #939886
    enfold

    Hi Rikard, thanks for your response.
    I clicked on the link and blue button does not appear.

    Thanks!

    • This reply was modified 6 years, 8 months ago by Rikard.
    April 11, 2018 at 9:40 am #940315
    Rikard

    Hi,

    Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    April 11, 2018 at 2:58 pm #940525
    enfold

    Hi Rikard, I updated the theme and nothing is change.

    Best regards
    Santiago

    April 11, 2018 at 8:02 pm #940627
    Vinay

    Hi,

    For further technical support as Rikard already mentioned for technical support please login to kriesi.at/support/ and select the theme you purchased

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page and open a new ticket for technical support.

    Best regards,
    Vinay

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