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Viewing 14 posts - 1 through 14 (of 14 total)
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  • October 20, 2016 at 10:46 pm #702119
    kwelch001

    I am using version 4.6.1, and I installed Enfold using filezilla no issue there however now when I try to edit a page I can not. A new tab opens however it just stays white and doesn’t allow me to edit anything. I don’t have any plugs in installed at this time as I removed them as a first thing with trouble shooting. I have also reinstalled this theme more than once and it’s not correcting the issue. I have also used both firefox and chrome to make sure it’s not an issue with the browser. The site is http://zencoordination.com/

    October 21, 2016 at 9:42 am #702251
    Rikard

    Hi kwelch001,

    I only tried to edit the About page and that resulted in a 500 internal server error, I think if you contact your hosting provider they would be able to give you more information on that. Not sure if you have any important content to the site? If not I would try simply deleting everything and starting over.

    Regards,
    Rikard

    October 21, 2016 at 8:02 pm #702616
    kwelch001

    Awesome thank you, that is more than I was seeing!!! I will give it a go and see what happens.

    October 21, 2016 at 8:27 pm #702629
    Basilis

    Hi!

    Please keep us updated for any issues!
    We would also appreciate if you could rate our theme at themeforest, would be really helpful for us!

    Thanks a lot

    Best regards,
    Basilis

    October 23, 2016 at 2:13 am #702893
    kwelch001

    So they fixed that issue, I did have to reinstall the theme and almost everything seems to be working I would like to use the Import: Health Demo however when I choose it I get the Import: Startup Business Demo. This was working fine when I was getting the 505 error. Any ideas ?

    October 23, 2016 at 9:06 am #702946
    Basilis

    Hi!

    Can you please provide us backend access so we can do some tests?
    Also let us know if we can install and reset the installation.

    Thanks a lot

    Best regards,
    Basilis

    October 24, 2016 at 5:09 pm #703373
    kwelch001

    the log in info is in the private content but you can log in here http://zencoordination.com/wp-admin

    October 25, 2016 at 7:46 am #703624
    Rikard

    Hi,

    Thanks for that. First of all, could you please update the theme to the latest version (3.8)? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    October 25, 2016 at 10:30 pm #704020
    kwelch001

    So I added the API key and user name in the Update your Theme from the WordPress Dashboard , however it says no updates are available. If I re-download them from the themeforest will it be the newest one or will that just give me the same version as when I purchased?

    October 26, 2016 at 6:17 am #704120
    Jordan

    Hi,

    If you go to ThemeForest and download the theme again using your account, it will be the latest version. Try updating the theme manually via FTP : http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Jordan

    October 27, 2016 at 5:18 am #704651
    kwelch001

    Theme is updated still seeing the same issue, when I choose the demo health theme I actually get the Start Up Business

    October 30, 2016 at 4:39 am #705740
    Ismael

    Hi!

    Is it ok if we reset the database? This will remove everything including the posts, pages etc.

    // https://wordpress.org/plugins/wordpress-database-reset/

    Best regards,
    Ismael

    November 1, 2016 at 6:35 pm #706823
    kwelch001

    Hi Ismael,
    I can totally do that. It’s done and that seemed to correct the issue. Thank you everyone for all of your help !!!
    Katie

    November 2, 2016 at 1:39 am #706943
    Nikko

    Hi,

    Glad we could help :)

    Best regards,
    Nikko

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