Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 8, 2019 at 10:56 am #1051316
    Amajjika

    Hi there,
    I am wondering how to get someone to help with my site being down.
    Is there a reason my post has been ignored?
    Is there something better I could describe in order to get some assistance.
    I would really appreciate if someone from the team could reply to me.

    I can log into the Admin area, but the site will not load aside from this.
    Can someone please look at this and tell me what is wrong?
    Running the up to date version of WordPress and Enfold.
    Many thanks!

    • This topic was modified 5 years, 10 months ago by Amajjika.
    January 9, 2019 at 4:39 am #1051568
    Mike

    Hey Amajjika,
    Sorry for the late reply, and thank you for the login. I was able to get your site back online by deactivating your plugins.
    You had the 500 error until I deactivated the CloudFlare Flexible SSL plugin which allowed the source code of the page to load but you still couldn’t see the page visually, until I deactivated the many woocommerce plugins at which time the site began working again.
    Please try activating your plugins one at a time to find the one causing the issue.
    I did reactivate your maintenance plugin, but it seems it’s settings show the maintenance page to logged in users also, so you will need to deactivate to see your site.

    Best regards,
    Mike

    January 9, 2019 at 5:33 am #1051575
    Amajjika

    HI MIke,
    Thank you for the reply.
    When I switch to a different theme, the site works and loads as it should.
    Does this not mean that the issue lies in a conflict with your theme?
    It was working perfectly fine until the update to the new version.
    Surely there has to be a better way to troubleshot this?
    Thank

    January 9, 2019 at 5:39 am #1051577
    Amajjika

    OK…Can you try to see what is happening after the Woo Commerce plugin is activated.
    Once I switch this back on, the site does not load – so it appears that this is the cause of the breakdown.
    There is a debug file in the WooCommerce<Status<Log which may help.

    Again, the site does load when switched tot the generic theme – so really keen for you to help me resolve this.
    Thanks again.

    January 9, 2019 at 6:51 am #1051591
    Mike

    Hi,
    I believe that the error is from your PHP time limit, which is 30 seconds, which seems too short, please ask your webhost to increase it, most sites have no limit. There are a few different ways to do this but it depends on your server, I recommend not doing this yourself.

    Best regards,
    Mike

    January 9, 2019 at 7:19 am #1051594
    Amajjika

    HI MIke,
    The server PHP limit has been increased to 300 seconds but it is not affecting the way the theme is loading when Woo Commerce is turned on.
    Can you continue to help me troubleshoot this please?
    Thank you

    January 9, 2019 at 8:58 am #1051644
    Amajjika

    Hi Mike,
    It seems that after some propagation (possibly), that the site is loading now as it should do.
    Thank you for your assistance in this.
    Kind regards

    January 9, 2019 at 1:46 pm #1051819
    Mike

    Hi,
    That’s great news! unless there is anything else we can help with on this issue, shall we close this then?
    Also I found what looks like a duplicate post from you, shall we also close that one too?

    Best regards,
    Mike

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