Viewing 17 posts - 1 through 17 (of 17 total)
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  • May 28, 2023 at 8:24 pm #1408892
    Camineet

    or do i need to purchase a separate license from layerslider and ask them questions?

    May 28, 2023 at 9:25 pm #1408898
    Mike

    Hey Marc,
    We can try to help with basic LayerSlider questions or you can go to the LayerSlider help page and read their documentation, see their FAQ’s or search their public support tickets.

    Best regards,
    Mike

    May 29, 2023 at 2:37 pm #1408940
    Camineet

    Hi thanks Mike. The issue is that I have a vision for a video background that isn’t working out well.

    Layerslider seems to have a 20:9 aspect ratio or something. So, when I add a video, it blows it up and crops it to fill the space. I guess my question therefore is, how do I set the aspect ratio in a slide to be 16:9, the same as youtube and such.

    May 29, 2023 at 4:19 pm #1408949
    Camineet

    Nevermind for now I found these settings. Will give it a try.

    May 29, 2023 at 4:28 pm #1408950
    Camineet

    Honestly I could use some help here. Look at the results of implementing a background video.

    Screenshot-1

    Sizing is all wrong here. Is there a low-click method of getting this issue resolved?

    May 29, 2023 at 4:29 pm #1408951
    Camineet

    Here’s what the video thumbnail looks like and how it should appear in the slide.

    Screenshot-2

    May 29, 2023 at 4:33 pm #1408952
    Camineet

    It’s set as a background video in layerslider.

    May 30, 2023 at 6:42 pm #1409048
    Mike

    Hi,
    As I understand you added a video background layer but the thumbnail for the video is showing, if true I believe this is because or your youtube link that you are using for the background video, instead of the short youtube link use this format instead: https://www.youtube.com/watch?v=G0k3kHtyoqc notice the watch?v=
    If this doesn’t correct please include admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    May 30, 2023 at 11:01 pm #1409065
    Camineet

    Hi Mike,

    Thanks for your reply. The problem is just that the video is cropped. And I don’t know how to correct that.

    Yes please if you would look at the slider called ‘desktop and tablet’ in our account. login details provided below.

    slide 1 has the video as a background.

    May 31, 2023 at 5:58 pm #1409162
    Mike

    Hi,
    Thanks for the login, I see that you LayerSlider canvas size is 1140 x 447 so a 16:9 video ratio will not fit as a background video without being cropped, you would need to change the canvas size to match the video, but since you have other slides that use this canvas size and plain landscape images as backgrounds I don’t imagine that you want to show the video as a partial background to the right or left?
    Since you have other elements over the video it will be hard to see the video, if the video was just a landscape video like your other slides it would be ok, but since it is a interview it will be hard for people to see and understand.

    Best regards,
    Mike

    May 31, 2023 at 6:29 pm #1409167
    Camineet

    Thanks Mike, it was just a matter of fixing the aspect ratio. Do you happen to know how to prevent the slide from showing the video thumbnail for a split second when the page loads?

    May 31, 2023 at 6:30 pm #1409168
    Camineet

    When this page loads, the video thumbnail shows and looks pretty terrible.

    https://alphafamilycounseling.net/test-page-2-2-2/

    June 1, 2023 at 5:08 am #1409246
    Ismael

    Hi,

    Thank you for the link.

    Have you considered adding another image to serve as a cover for the video while it loads? This approach can help provide a visual placeholder until the video is ready to play. Unfortunately, there is no built-in option to hide the thumbnail directly, so you may need to explore alternative workarounds to achieve the desired result.

    Best regards,
    Ismael

    June 2, 2023 at 3:09 pm #1409403
    Camineet

    Ok thanks for this guidance

    June 2, 2023 at 4:48 pm #1409410
    Mike

    Hi,
    Glad Ismael could help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    June 2, 2023 at 4:51 pm #1409412
    Camineet

    yes can close thanks again Mike

    June 2, 2023 at 5:52 pm #1409420
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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