Viewing 19 posts - 1 through 19 (of 19 total)
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  • November 2, 2015 at 4:57 pm #528624
    icebox10

    Hello,

    My site is hosted on Godaddy’s Managed WordPress Hosting. There is a caching issue with Enfold and Safari on mobile devices. I’ve called godaddy and spoke to an admin about this and there is nothing they can do themselves and suggested talking to you.

    Hoping we can fix this soon! Thanks in advance.

    I’ve attached a link below:

    November 3, 2015 at 5:34 am #528990
    Rikard

    Hey icebox10,

    Not sure I understand what you mean by that, what issue is caused by caching? The theme itself is not caching anything, what did your host say was the problem?

    Best regards,
    Rikard

    November 3, 2015 at 3:10 pm #529306
    icebox10

    Not sure if it’s a caching issue … not sure why this is happening exactly – godaddy said it’s something to be fixed on the theme side. The issue is happening specifically on mobile devices – on Safari. Did you see the link I posted with the image?

    November 3, 2015 at 3:14 pm #529314
    Yigit

    Hi!

    You are currently using an older version of the theme. Can you please firstly update Enfold to the latest version 3.3.2 – kriesi.at/documentation/enfold/updating-your-theme-files/
    Regards,
    Yigit

    November 3, 2015 at 4:03 pm #529373
    icebox10

    I Just updated it, Not sure if it’s still going on because I Had cleared my cache which temporary fixes the issues.

    Also, I noticed before and after the update that on the mobile menu there are little play signs to the left of each menu item… what is that?

    November 3, 2015 at 4:07 pm #529382
    Yigit

    Hi!

    please add following code to Quick CSS in Enfold theme options under General Styling tab

    #mobile-advanced li > a:before, .html_header_mobile_behavior #mobile-advanced span > a:before, #mobile-advanced .mega_menu_title:before {
content: "\25BA";
}

    Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

    Cheers!
    Yigit

    November 3, 2015 at 6:13 pm #529537
    icebox10

    Thanks! I will try it out – What does that code fix?

    November 3, 2015 at 6:15 pm #529538
    Yigit

    Hey!

    It fixes the “Play signs” on IOS :)

    Best regards,
    Yigit

    November 3, 2015 at 6:24 pm #529546
    icebox10

    What about the visible mobile issue? It’s really strange.

    November 3, 2015 at 6:26 pm #529548
    Yigit

    Hi!

    Can you please post a screenshot and show the issue? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

    Cheers!
    Yigit

    November 3, 2015 at 6:27 pm #529549
    icebox10

    Please see link in private area – I’ve uploaded an image on that page.

    November 3, 2015 at 6:32 pm #529555
    Yigit

    Hi!

    I was not able to reproduce it on my end but now i can. Can you please create a temporary admin login and post it here privately?
    Also, do we have your permission to deactivate active plugins for testing purposes?

    Regards,
    Yigit

    November 3, 2015 at 6:40 pm #529561
    icebox10

    You do see the issue?

    See below – this has happened to a couple other sites – same issues.

    Yes you can deactivate plugins – but please activate afterwards.

    Thanks!

    November 4, 2015 at 3:15 pm #530059
    icebox10

    Hi Yigit,

    Have you figured anything out?

    November 5, 2015 at 4:28 pm #530909
    Yigit

    Hi!

    Can you please update Enfold to the latest version 3.4 – kriesi.at/documentation/enfold/updating-your-theme-files/? :)

    Best regards,
    Yigit

    November 5, 2015 at 4:42 pm #530928
    icebox10

    Cool, will do! I’m assuming this fixes the issues I was having? :)

    Thanks, you guys are awesome!

    November 5, 2015 at 4:58 pm #530950
    Yigit

    Hi!

    Version 3.4.1 is just released to address few minor bugs 3.4 had. Please make sure to update to that version :)
    Yes, issue should be fixed. If not, please let us know so we can look further into it

    Best regards,
    Yigit

    November 5, 2015 at 5:02 pm #530956
    icebox10

    Just updated it again to 3.4.1 – thanks! I don’t see any issues with it, but will definitely let you know if it happens to spark up again..

    Thank you!

    November 5, 2015 at 5:03 pm #530958
    Yigit

    Hi!

    Great! I am marking this thread as resolved for now. Please feel free to start a new thread if you have any other questions or issues :)

    Best regards,
    Yigit

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