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  • #1161863
    Kelly Ryder
    Guest

    I own the website http://www.wildwayafrica.com and according to my new website manager the enfold purchased through kriesi by my old (uncontactable) website manager is causing problems with the appearance of the product cart and checkout page.
    Because I have no contact with my old website manager I don’t have the purchase or login details used to purchase the enfold theme through you, so we can not login and submit a query.
    We thought if there is no way around this we could purchase a new enfold theme for the website but the new web developer for my site is worried that if we load the new theme it might reset the website and we might need to build it again. is this a possibility? or is it safe to do?

    #1161883

    Hey,

    Thanks for contacting us!

    You are currently using a very old version of Enfold and updating it to the latest version would fix the issues you are experiencing.

    You may need to re-configure header and widgets settings but other than that, updating the theme should go smooth. We would recommend you to update it via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    I hope that helps!

    Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

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