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HELLO, I HAVE PURCHASED THE ENFOLD THEME AND THE PURCHASE CODE THAT HAVE GIVEN ME ERROR. I CAN NOT REGISTER TO RECEIVE SUPPORT AND I HAVE ALSO BEEN SERVED TO UPDATE THEME, OR REGISTER PLUGINS OF THEME. PLEASE, YOU CAN GIVE ME THE CORRECT PURCHASE CODE. THANK YOU.
8e8d528d-31e3-4e83-83fa-0747533ed2bd
Hey Lorena,
Thanks for contacting us!
It seems like you have already registered. I am attaching the credentials in private content field below
Cheers!
YigitHello,
i just installed the new update of the enfold theme and i have same problems with the avia builder, i cant change the position of the elements in the entry constructor,
this is the error if its helpi if you need more informations just tell me, thanks youavia-builder.js?ver=0.9.5:753 Uncaught TypeError: Cannot read property ‘match’ of undefined
at $.AviaBuilder.updateInnerTextarea (https://www.administrativavirtual.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-builder.js?ver=0.9.5:753:45)
at $.AviaBuilder.updateInnerTextarea (https://www.administrativavirtual.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-builder.js?ver=0.9.5:719:14)
at HTMLDivElement.drop (https://www.administrativavirtual.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-builder.js?ver=0.9.5:546:12)
at a.(anonymous function).(anonymous function)._trigger (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…,jquery-ui-menu,wp-a11y,jquery-ui-au&load%5B%5D=tocomplete&ver=4.8:31:6177)
at a.(anonymous function).(anonymous function)._drop (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable&ver=4.8:44:2918)
at a.(anonymous function).(anonymous function)._drop (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…,jquery-ui-menu,wp-a11y,jquery-ui-au&load%5B%5D=tocomplete&ver=4.8:31:1032)
at a.(anonymous function).(anonymous function).<anonymous> (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable&ver=4.8:44:4762)
at Function.each (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…n,jquery-ui-menu,wp-a11y,jquery-ui-au&load%5B%5D=tocomplete&ver=4.8:2:2881)
at Object.drop (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable&ver=4.8:44:4573)
at a.(anonymous function).(anonymous function)._mouseStop (https://www.administrativavirtual.com/wp-admin/load-scripts.php?c=1&load%5B…jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable&ver=4.8:33:3871)Hi,
Please try de-activating all active plugins and check if that helps. If it does not, please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/.
Best regards,
YigitHello, I Have of – activating all activates plugins and I have returned to install the theme, and it gives mistake. I have installed the theme in a Local server, without any plugin and also it gives mistake.
Please, I need a solution thanks
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- FTP logins
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitHi,
There were two Enfolds installed, i removed the new one and updated the older one. Can you please check the issue once again?
Also, i deactivated all active plugins before checking which ones were active and had to leave them all deactivated. Please active the ones you are using once again. Sorry about that!Best regards,
YigitHello I Have returned to enter and the problem persists. The builder continues giving mistakes and I do not have activated ningun plugin.
In addition, also I have installed the theme in a local server, without plugins and it gives the same mistake.
Regards
Hey!
I am not able to recreate the issue. Which browser are you using? Can you please try using another browser and check if that makes any difference?
Regards,
YigitHello, I have tried with Chrome and Mozila and the result is the same. The theme continues giving mistake.
I need that they give me please a solution, of urgent form. In server local, it continues giving the same mistake.
Hi,
I have tested your site in Chrome & Firefox and had no errors on about 10 different pages on the front end & back end, please see screenshot in Private Content area.
Can you please link to the page that is giving you trouble?
Perhaps you have a browser extension that is causing the issue?
Or perhaps your computer has some malware that is causing the issue?Best regards,
MikeHello, The problem comes on having constructed the new pages. The old pages not estan affected because I have not modified them. I have tried with another totally new PC, and the problem is the same. They can try you same, to creating a new page, and to be employed at her with the builder, a couple of minutes to realize the problem. Regards
Hi,
I created a new page but I can’t reproduce the issue either. Is this fixed? (see private field)
Best regards,
IsmaelHello, to be able to see the mistake, you will have to work with the section color (to construct several columns) and works with row cricket (overcoat on having fitted, having changed the color. The mistake does not take place to the instant, if not to the minutes of being working. When it starts giving mistake, it does it of constant form. It erases things, is blocked and you have to return to restore page. If you want to see a better example, try to do a copy, for example of my page ” SERVICIOS ADMINISTRATIVOS” and it works with her. Regards
Get and in this page and verify the reviews. Sides that it puts modifications of 1 minute. It makes it alone and it is when he believes the mistake. I have used previous versions of this insole and many more, but you eat this had had problems.
Hi,
@coworkingpaterna please create your own ticket.
I am sorry but we can not help you out here and it makes it hard to help @lorena also.
Please make your ticket and let us handle it carefully.Best regards,
BasilisHello for several months I acquired his insole and it is impossible to work with her. Not for of writing messages and asking to help me but I see that it is useless. I have tried with several computers, several seekers and the problem persists. You start working and in all that you prove the new functionalities, flock sew i it modifies them. I have asked to check my web, the sent information that duplicate pages realized with new insole (they can be fixed in day to verify) and that try to work with her in order that they see the mistakes, but I do not even marry. I have stopped without erasing the reviews in order that they see that every x minute gives him for erasing things (on having restored veran what I say). Buy this insole to use it in more than one web, but it seems to me that incredible that it has these mistakes and that the support cannot give me solution. Again, I return to ask to check my web and to be fixed in the mistakes to meet on the solution.
Hello, they Can get into my page of administrative Services and see an example of the mistakes that I say to him. Where he says ” Secretariat Online ” Try to modify the letters, to change the color of the letter, to happen from a column to other one the text that there is side and it to change color. Try to realize any modification and they say to me. Regards.
Hi Lorena,
So sorry for the late reply however, apparantely, no one from our team is able to reproduce the issue. I checked your website once again on the last page you linked with color sections and i still could not reproduce the issue.
I am afraid at this point, we are not going to be able to help you with the issue you are having. Since we cannot reproduce it, there is simply no way for us to find what could be causing the issue on your end.Sorry about that!
Best regards,
YigitHello The problem they would see it easier if hiceran a copy of this page
Do a copy of the page. Now, try to modify the text that he says:
“Corresponde al puesto de secretaria o recepcionista.
Sus tareas puedan variar, dependiendo de si se busca un perfil comercial o un perfil más administrativo.”They cut and stick the text and it puts it in the commune that he says:
Change the color, both of the column and of the text and copy the text of, in anothe”Secretaria Online”
Change the color, both of the column and of the text and copy the text of “Secretaria Online” , in another column (where the text was). Later be going to visualize or previous sight. It will not be late in a stripe appears in way.
It will not be late in a stripe appears in way. Later try to do any modification.
Please, if you make me this checking send photos. Thank you.Hello The problem they would see it easier if hiceran a copy of this page
Do a copy of the page. Now, try to modify the text that he says:
“Corresponde al puesto de secretaria o recepcionista.
Sus tareas puedan variar, dependiendo de si se busca un perfil comercial o un perfil más administrativo.”They cut and stick the text and it puts it in the commune that he says:
Change the color, both of the column and of the text and copy the text of, in anothe”Secretaria Online”
Change the color, both of the column and of the text and copy the text of “Secretaria Online” , in another column (where the text was). Later be going to visualize or previous sight. It will not be late in a stripe appears in way.
It will not be late in a stripe appears in way. Later try to do any modification.
Please, if you make me this checking send photos. Thank you.Hi,
I duplicated your page and created this private testing page – https://www.administrativavirtual.com/test-page/. Can you please check if you will be able to reproduce the issue? I noticed that most of your Strong tags were unclosed. I closed them, i hope somehow that helps with the layout issue you are having :)
Best regards,
YigitHello, the problem continues. Have you done a copy of the page of page that was commenting on you?. I have modified in the page that I said to you of copying and this one has been the result.
Hi,
Please try editing following page instead. It is the exact copy of your page. I fixed unclosed Strong tags in test page. Please try reproducing the issue there.
Best regards,
YigitCongratulations. In this page the problem has disappeared. I could have done the changes without problem. And I have managed to have the page as I wish. Not that you have done but solved for fín the problem. Not if page is necessary to solve the problem for page or is widespread. I say it because the mistake it towards in all the pages but not so focused as this one. Thank you very much.
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