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  • #880955

    I have a problem. When I brows my site on a mobile device and see different pages. I then use the browsers back button to go back to a previous page – I’m sent back but now the burger menu/layer is blocking most of the page/view and I must close it myself. When I go back using the browsers back button the burger menu/layer should not open when I return to the previous page/view. Anyone having this problem an knows a solution? I’m using an iPhone 7S and Chrome/Safari.

    • This topic was modified 7 years, 1 month ago by civilizedk.
    #881041

    Hey civilizedk,

    Please, can you provide your WP credentials?

    Best regards,
    John Torvik

    #881143
    This reply has been marked as private.
    #881448

    Hi,

    It is just to log in and address the issue further. Only the mods will see it. If you prefer not to that is quite alright, but it may be tougher to provide support.

    Best regards,
    Jordan Shannon

    #881950

    Hi,
    Well could you first try and look at this: https://kriesi.at/themes/enfold-2017
    This site does the same. It’s your site :-) Could you find the error here?
    1. using a mobile device(a phone) I enter the site and navigate to different pages using the slide out burger menu.
    2. When trying to navigate back using the browsers back button the slide out layer will block the page/view.
    3. I will then have to close the layer myself.
    I think it’s strange if I’m the only experience this :-)

    • This reply was modified 7 years ago by civilizedk.
    #882001

    Hi,
    Perhaps it is a iPhone issue, I can’t recreate with Android / Chrome. Do you have a iPad to test on also?

    Best regards,
    Mike

    #882238

    I have two iPads and two iPhones… it happens on all of them when I enter the sites.
    Could you try and view this site on an iPhone: https://kriesi.at/themes/enfold-2017 and try the steps below:

    1. I enter the site on an iPhone.
    2. I press the burger menu – and get the slide out layer.
    3. I press pages in the burger menu.
    4. I press Example Pages
    5. I press About Us.
    6. I land on the page About Us.
    7. I press back using the browsers back button.
    8. The view is now blocked by the menu and I can’t see the page/view I’m trying to navigate back to.
    9. I must close the menu by pressing the X

    #883250

    Hi,

    I have alerted team members with those devices to look into this.

    Best regards,
    Jordan Shannon

    #919740

    Hi again.

    I still have problems with this – and i think everyone else have to.
    The problem is also here: https://kriesi.at/themes/enfold/

    1. If one my mobile phone I enter: https://kriesi.at/themes/enfold/
    2. Press the burger menu on the right side
    3. I choose a menu item: Portfolio/Portfolio Ajax
    4. I go to this page.
    5. If I now use the browsers back icon/arrow and go back I will go back to the previous page/view – but page/view is covered by the menu and I can’t see the page/view. This is a problem. I will then have to close the menu myself before I can see the page.

    This happens on all mobile phones in all browsers. I can’t understand no one else is talking about this? and I can’t understand it’s not solved?
    Can we please get some attention to this :-) My client will not use the theme because of this. And I can’t blame her.

    #920677

    Hi civilizedk,

    I asked my colleagues to have another look at this issue. Thank you for bringing this up again.

    Best regards,
    Victoria

    #1017942

    Hi again… I still have problems with this – and i think everyone else have to.
    The problem is also here: https://kriesi.at/themes/enfold/

    Could you please give some feedback.

    How to test this problem:
    1. If one my mobile phone I enter: https://kriesi.at/themes/enfold/
    2. Press the burger menu on the right side
    3. I choose a menu item: Portfolio/Portfolio Ajax
    4. I go to this page.
    5. If I now use the browsers back icon/arrow and go back I will go back to the previous page/view – but page/view is covered by the menu and I can’t see the page/view. This is a problem. I will then have to close the menu myself before I can see the page.

    This happens on all mobile phones in all browsers. I can’t understand no one else is talking about this? and I can’t understand it’s not solved?
    Please get some attention to this

    Private Data:

    #1020075

    Hi,

    We have worked out the issue on the update of the theme, so some patience and we will release it.

    Best regards,
    Basilis

    #1020297

    Hey Basilis
    That sounds fantastic. Thanks :-)

    #1170445

    This is fixed now :-) many thanks.

    #1170462

    Hi,
    Thank you for the update and thanks for using Enfold.

    Best regards,
    Mike

Viewing 15 posts - 1 through 15 (of 15 total)
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