Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 2, 2018 at 8:23 pm #1029316
    blizzmarketing

    On one of our websites, the burger menu is visible on all screen sizes by design. However, when you hover over the menu items it will eventually show a duplicate title below the title and covering another menu item. I have deactivated all plugins to test conflicts, that didn’t work. I updated to the latest theme version, that didn’t work. And I have reviewed any CSS or JS conflicts and can’t find any.

    Could you please take a look and see if you could give me any insight as to why this is happening? I have a screenshot of what it looks like that I can send you.

    November 3, 2018 at 7:43 am #1029434
    Rikard

    Hey blizzmarketing,

    Thanks for the link, though I can’t see anything like that on my end when checking in Chrome. Could you try to explain a bit further how to reproduce the issue please? A screenshot of what you are seeing on your end might be helpful as well.

    Best regards,
    Rikard

    November 5, 2018 at 5:55 pm #1029971
    blizzmarketing

    Hi, I tried replying to the email I received to include the screenshots but have had it returned as undeliverable to sender 3 times. Is there another address I can send the screenshots to? I don’t see an attachment option on the form here.

    Thanks!

    November 6, 2018 at 7:06 am #1030243
    Rikard

    Hi,

    You can upload screenshots to a service like google drive, dropbox, imgur, snaggy etc. and then link to it here. Please try to post directly on the forum if you are having problems with the email.

    Best regards,
    Rikard

    November 6, 2018 at 8:01 pm #1030548
    blizzmarketing

    I have included the links in the private content. Thank you!

    November 7, 2018 at 10:25 am #1030782
    Rikard

    Hi,

    Thanks for that, though I still can’t reproduce the problem on my end using Chrome. All you have to do is to hover the menu items, correct? Which browser/version are you using when you are getting those results?

    Best regards,
    Rikard

    November 7, 2018 at 7:53 pm #1030973
    blizzmarketing

    I am using Chrome, most recent version on a Mac. I can reproduce the error in all browser. However, it does take a while. So if you continue to hover back and forth over menu items for a few minutes you should be able to see it.

    November 8, 2018 at 12:59 pm #1031216
    Rikard

    Hi,

    Thanks for the update. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 8, 2018 at 5:55 pm #1031333
    blizzmarketing

    I have included login credentials in the private content section.

    Thanks!

    November 9, 2018 at 2:20 pm #1031675
    Rikard

    Hi,

    Thanks for that. I can reproduce the problem now, though I have no idea what is going wrong and I haven’t seen that happen on other sites before either.

    I’ll ask the rest of the team to have a look as well.

    Best regards,
    Rikard

    November 9, 2018 at 2:24 pm #1031676
    Rikard

    Hi again,

    You could try to disable all plugins to see if there is a conflict coming from any of them, although I don’t think it’s very likely.

    Best regards,
    Rikard

    November 9, 2018 at 2:50 pm #1031689
    Mike

    Hi,
    Please try removing all of your custom css temporary to see if the error occurs again, it could be a “hover” rule written wrong.
    If this solves, add your css back a little at a time to find the error. Once you find the error we can help rewrite the rule to avoid the error.
    If removing all of the css doesn’t help, please try removing any custom scripts or functions in the functions.php
    Please let us know about your findings.

    Best regards,
    Mike

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