Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 23, 2018 at 2:27 am #931732
    CBMScUK

    I have selected the burger menu format for phones but the burger menu doesn’t work. When you click it, nothing happens. Can you help me figure out what I’m doing wrong please?

    March 23, 2018 at 4:57 am #931768
    Mike

    Hey CBMScUK,
    Please include the url to your site so we can take a closer look.

    Best regards,
    Mike

    March 24, 2018 at 4:36 pm #932376
    CBMScUK

    Hi Mike,
    It’s cbmsc.com
    Let me know if you need any more information
    Thanks

    Steve

    March 24, 2018 at 5:09 pm #932384
    Mike

    Hi,
    It looks like your minify’ed header and footer js from maxcdn is not loading.
    Please disable maxcdn and any minifying plugins to first ensure that the menu will work as intended.
    If so, then try to use maxcdn without minifying.
    Often plugins or scripts that minify js brake the js, especially when those scripts are already minify’ed.

    Best regards,
    Mike

    March 24, 2018 at 5:57 pm #932415
    CBMScUK

    HI Mike
    Thanks for your fast response (and I apologise for my slow replies!!)
    I’m not sure I know how to do what you suggest but I will give it a go and let you know if it fixes things…

    Many thanks

    Steve

    March 24, 2018 at 7:19 pm #932458
    Mike

    Hi,
    Thanks, what I mean is that it looks as you are using a content delivery network called “MaxCDN” please try turning it off temporary and clear any cache / minify plugins and also turn them off.
    I believe this will solve, if so we can address the next step afterward.

    Best regards,
    Mike

    March 24, 2018 at 8:02 pm #932464
    CBMScUK

    Hi,

    That’s great thanks. OK, I have ‘switched off’ MaxCDN in the WP Super Cache plugin, disabled these other plugins that also seem to be linked:
    EWWW Image Optimizer
    Fast Velocity Minify

    I then flushed the cache.

    The site took a long time to load for the first time after making the changes, but the burger menu is working and subsequent page refreshes are not slow.

    March 24, 2018 at 10:36 pm #932495
    Mike

    Hi,
    Thanks for trying that, your site is not getting those errors now, and as you pointed to, your menu now works.
    You do have one 404 for a missing image in the latest news widget in the footer, please see details Private Content area.
    But this has nothing to do with the issue we are working on.

    I suggest trying to reactivate your plugins one at a time to see if they caused the error, and if they don’t, we can try activating the MaxCDN last.

    To test have one tab open to your homepage with the developer tools open. To open the developer tools, right click on your page and choose “inspector” or “developer tools”, depending on your browser. I recommend Chrome which will open the tools with F12 on Windows.
    Please see screenshot in Private Content area.

    Then in another tab, activate one plugin, then go back to your first tab and do a “hard reload”, that is in Chrome with the tools open, right click on the refresh button and you will get a drop down with three choices, choose “hard reload”, and see if you get any errors.
    Keep doing this until you find the issue.

    Best regards,
    Mike

    March 25, 2018 at 1:20 am #932528
    CBMScUK

    Hi,
    Thanks for your detailed and helpful reply. Also for spotting the 404 error in the footer. I’ll work through it systematically to find out what works. If anything breaks the burger menu I will either do without the functionality or find an alternative way to do it.
    I’m happy to let you know the outcome but you’ve solved the problem and given me an approach to checking for conflicts so I would be happy if you want to close this thread also.

    I really appreciate your execellent support – thanks again

    Best regards,

    Steve

    March 25, 2018 at 3:10 am #932533
    Mike

    Hi,
    I’m happy to help, lets keep this open so you can share your solution, I’d like to hear it, and someone else in the future may have the same issue and would be grateful to hear it too.

    Best regards,
    Mike

    March 26, 2018 at 12:06 am #932728
    CBMScUK

    Thanks Mike,
    Here’s the summary:
    1) I reactivated Fastvelocity Minify but with Disable minification on JS files selected. This option changes the behaviour so that JS files will be merged but not minified. The burger menu still worked.

    2) I then reactivated EWWW Image Optimizer without any CDN ilnks. Again, the burger menu continued working.

    3) Final step was to enable the MaxCDN service through the WP Super Cache plugin. This stopped the burger menu working and created a series of errors in the console. To reinstate the burger menu I had to deactivate the plugins again.

    March 26, 2018 at 12:45 am #932731
    Mike

    Hi,
    Thank you for the update. I imagine you will be looking for a new caching plugin, perhaps WP Fastest Cache

    Best regards,
    Mike

    March 26, 2018 at 1:35 am #932739
    CBMScUK

    Hi,
    I think so. I wasn’t sure which to try so I’ll go with your suggestion and see…

    Thanks again,

    Steve

    March 26, 2018 at 1:53 am #932743
    Mike

    Hi,
    Thank you for sharing your solution, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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