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Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 23, 2018 at 11:15 am #931909
    JeeBar

    Hi there,
    Our burger menu has suddenly gone missing for mobile and I need to get this resolved as soon as possible. I’ve reviewed the settings within our child theme but nothing seems out of place, I’ve reviewed the CSS and nothing really stood out to me there as well.

    Web site URL posted below, please let me know if you need anything else to resolve this.

    Please help, thank you.

    • This topic was modified 6 years, 9 months ago by JeeBar.
    March 24, 2018 at 6:02 pm #932420
    Basilis

    Hey JeeBar,

    To debug we need you to please disable the cache.
    Do it and we will do check further for the issue.

    Thank you very much

    Best regards,
    Basilis

    March 25, 2018 at 6:53 pm #932660
    JeeBar

    Hi Basilis,
    Thank you for your reply… I cannot disable the cache on our LIVE site for a number of reasons, but please see our STAGING site instead, where caching is automatically disabled and we’re also having the same issue there. URL posted below, both our LIVE and STAGING are running Enfold 4.2.3 as a child theme.

    I was temporarily able to get the burger menu back with one breakpoint, using media queries, but only with one breakpoint doesn’t seem to work with any other smaller sizes.

    If you have other questions please let me know.

    Thanks again.

    • This reply was modified 6 years, 9 months ago by JeeBar.
    March 25, 2018 at 7:35 pm #932669
    Mike

    Hi,
    Can you please include a admin login in the private content area to your staging site, so we can take a closer look.

    Best regards,
    Mike

    March 26, 2018 at 4:22 am #932775
    JeeBar

    As requested, see below, thanks again.

    March 26, 2018 at 10:54 am #932940
    Vinay

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    If that does not help, feel free to reply here, we are happy to help!

    Best regards,
    Vinay

    March 26, 2018 at 3:30 pm #933044
    JeeBar

    Hi Vinay,
    theme has been updated to the latest version as requested, no change, still no burger menu.

    Thanks again.

    Best Regards,
    Blaine

    March 26, 2018 at 5:05 pm #933107
    ccpwebteam

    Hello,
    We are also experiencing the same problem, even after running tests of installing the newest theme update and clearing the cache on the site.

    Hope to have a solution soon, as it has already been quite a while.

    March 26, 2018 at 8:29 pm #933183
    cmgnaomi

    I am also experiencing the same issue and am running the latest theme update. Please help!

    March 27, 2018 at 3:57 am #933311
    JeeBar

    Any help with this Kriesi?

    March 27, 2018 at 4:15 am #933316
    Mike

    Hi,

    @JeeBar     you had some conflicting css in your child theme stylesheet, probably for the older version burger menu brake, I commented it out.

    @media screen and (max-width: 990px) {
	nav.main_menu {
		display: none !important;
	}
	#advanced_menu_toggle {
		display: block !important;
	}
	#advanced_menu_hide {
		display: block !important;
	}
}

    In testing, I noticed that your menu item “company” has quite a long description filling the menu, removing this has been a issue for others, so I went to WordPress > Menus > Screen Options > Description and checked the box so you can see the description field in the menu items to edit.
    Please clear any cache plugin and your browser cache and check your burger menu.

    Best regards,
    Mike

    March 27, 2018 at 4:19 am #933319
    Mike

    Hi,

    @ccpwebteam     & @cmgnaomi
    Please check and remove any css fixes for the old version burger menu, this may be causing a conflict.

    If this doesn’t work please open a new thread so we can assist, we will want communicate in the Private Content area, with login info, but as this is not your thread you will not see what we write, nor will your info be private. Thanks for your patience and understanding.

    Best regards,
    Mike

    March 27, 2018 at 8:26 pm #933859
    JeeBar

    @Mike thank you for your help.

    Was this something that was caused by an update (ie. 4.2.6)? It still seems odd that this issue just happened, appears not just to our company web site but it seems like quite a few others from other posts I’ve seen on here and also to the other users in this post like @ccpwebteam and @cmgnaomi. How can we avoid this from happening in the future?

    Thanks again.

    March 27, 2018 at 10:55 pm #933918
    Vinay

    Hi,

    PHP 5 and 7 have a lot of difference. It is good to update to PHP 7 now as PHP 5 security updates will stop soon. When we release an update please check the changelog and follow the standard WordPress theme update procedure to avoid conflicts on a production site.

    First set up a staging site and update the site and move the theme files from staging to the production site :)

    Best regards,
    Vinay

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