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Posts
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Hi I have two sites on Enfold and after the latest update, the Burger Menu is stuck on the main menu on screen sizes above it’s default settings of 990 px. I can’t remove it regardless of settings and have also noticed that it’s stuck on full screen width regardless of settings.
Edit: Mobile Menu for first site is now disabled and no longer appears and Mobile menu for my second site also no longer displays menu links for some reason.
Please help! Thank u!
I have a same problem too.
As a temporary solution, I added custom css code at ‘General Styling > Qucik CSS’ menu.
#advanced_menu_toggle, #advanced_menu_hide {display:none;}Hi,
Please refer to this thread for a possible solution.
If you need further assistance please let us know.
Best regards,
VictoriaSorry, but that thread doesn’t help me. Please refer to my earlier query.
My Mobile Menu for first site is now disabled and no longer appears on mobile screens.
Mobile menu is still on my second site on desktop view and now no longer displays menu links for some reason. I’ve purged cache, deleted css stylings, and updated my header.php files on my child theme folder from the latest Enfold theme but I can’t seem to find what’s causing the error.
Please refer to the login credentials. Desperately seeking help. Many thanks in advance!
Hi guys, any help would be much appreciated. Apologies for posting again but I was worried that this was lost somewhere in the ether. :(
EDIT: Hey folks, it’s okay, I’ve restored my backups. Will stay away from updating for now. Still, appreciate the team’s support and time. You guys are awesome!
Hi,
You are ruing an old version of Enfold.
Please update and let us know if that would fix your issue.Thank you
Best regards,
BasilisHI Basilis, as mentioned, I updated to the latest 4.1.1. But since I found no way to resolve my issue, I reverted back to my backups. When I updated to the latest version of the theme, the issue persisted. The disappearing mobile menu, and stuck burger menu on desktop seems to be affecting a number of users, and I couldn’t find a solution on the other threads as well so I’ve just rolled back with my backups.
Hi jasksks,
Clearing the cache has helped on all the sites I’ve seen so far, maybe you could create a staging area and perform the update there first so that we can see the actual error? Otherwise it will be hard for us to help you out.
Best regards,
RikardHi,
I still got about the same problem here in Firefos and Chrome.
After updating to 4.1.1 I deleted my cache and deleted the browsercache. I have no Quick CSS. I’m using a child theme. I’m not an expert but I guess there are no disturbing things in the functions.php and the style.css.Can you please take a look for me?
Kind regards
Geert
Hi Geert,
I don’t see the burger menu in either FF or Chrome. Is it working now?
Best regards,
VictoriaHi Victoria,
no changes here. Still a hamburger on desktop and no menu at all mobile.
Kind regards
Geert
Hi Geert,
I can’t see the problem on my end either, did you clear your browser cache and reload the site? If that doesn’t work then please try a different browser or open it in an incognito window using Chrome.
Best regards,
RikardHi all, back to my original problem that prompted me to start this post.
I have created a staging site with the latest theme update to see if the problem can be addressed. Link is in the private content area. As you can see, the burger menu is on the main navigation, and mobile menu does not display any links.I’ve tried adjusting header.php, refreshed cache, etc. etc. and still have the same problem. I’m not sure where the conflict is. It might be an issue with the Mega Menu plugin, but I’ve tried turning that off and it’s still there.
Any help would be much appreciated!
Chiming in here, jasksks and Enfold team… it appears to be the burger menu entypo-fontello where it is set to aria-hidden=”true” but it still appears pushing the header down as well by that height. Not fixed either when adding quick css of “display: none” for advanced_menu_toggle and Advance_menu_hide (burger icon still appears).
Jasksks – I was able to fix it by adding the following Quick CSS. Hope it helps you and others as well!
#advanced_menu_hide {display: none; color: white; height: 0px;} #advanced_menu_toggle {display: none; color: white; height: 0px;}Thank you @welswebmaster, but the css doesn’t work for me unfortunately. Still facing the same issue.
Hi Victoria,
Thank you for getting back to me. Please can I ask, are these JS elements within the original Theme files? Because it’s the latest Enfold theme files that I’ve uploaded on this dev site.
I have to say, I’m so disappointed in the support I’ve received on this thread. Previous support threads were promptly answered in a timely manner with specific mentions of the issues in question and I’ve been a big advocate of how great Enfold theme and support have been. But the replies I’ve been getting here just shows that either moderators aren’t really reading the posts beforehand, or they’re not really keen on going deeper with this issue that I’m having.
Hi,
I’m sorry for the trouble. I tried to access the “shatec” site but I got locked out and the login credentials for the “thaivillagerestaurant” are not working.
You are temporarily locked out
You have been temporarily locked out of this system. This means that you will not be able to sign-in or use several other features that may compromise security. Please try back in a short while.Best regards,
IsmaelHi Ismael, thank you for taking the time to look at the issue. As mentioned earlier in this thread, I’ve rolled back the two sites in question to an older version of the theme because they were my client sites.
Also mentioned also earlier in this thread, I’ve instead set up a demo site with login details in the private content which mimics the problem I was facing. Would appreciate it if I could get some practical advice as to what is causing the issue, not only of the mobile menu stuck on desktop view, but also that the mobile menu doesn’t seem to have any menu links associated with it.
Is it because I’m using mega menu? Or as Victoria kindly pointed out earlier, is due to JS issues, but we didn’t add any Js customization to the site.
Thank you again for taking the time.
Hi,
Thank you for the update. I think you’re having the problem because you modified the header.php file in the child theme. Please get a fresh copy of the file from the parent theme folder then re-do the modifications.
Best regards,
IsmaelHi
Yes, I’ve tried that with the latest copy of header.php uploaded without any modifications, but am still getting the same error. Only difference now is that I’m able to adjust the colour, size etc. on the burger menu, but the issues persist:
1) Burger Menu appears on all width
2) Burger Menu does not display menu linksThanks for taking a look at it anyway.
Hi,
Thank you for the update. Where did you add this css modification?
#mega_main_menu > .menu_holder > .menu_inner > ul > li { display: inline-block; vertical-align: top; margin: 0px; padding: 0px; float: none; height: auto; width: auto; overflow: visible; background-color: transparent; border: 0px none; }It’s forcing the the mobile menu to display on desktop. Please add this code below.
#mega_main_menu > .menu_holder > .menu_inner > ul > .av-burger-menu-main { display: none; }Best regards,
Ismael
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