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  • July 12, 2017 at 7:45 am #819845
    jasksks

    Hi I have two sites on Enfold and after the latest update, the Burger Menu is stuck on the main menu on screen sizes above it’s default settings of 990 px. I can’t remove it regardless of settings and have also noticed that it’s stuck on full screen width regardless of settings.

    Edit: Mobile Menu for first site is now disabled and no longer appears and Mobile menu for my second site also no longer displays menu links for some reason.

    Please help! Thank u!

    • This topic was modified 7 years, 5 months ago by jasksks.
    July 12, 2017 at 10:22 am #819898
    Leemshop

    Same problem here!
    Kind regards.
    Geert

    • This reply was modified 7 years, 5 months ago by Leemshop.
    July 12, 2017 at 10:51 am #819912
    dhtps

    I have a same problem too.
    As a temporary solution, I added custom css code at ‘General Styling > Qucik CSS’ menu.
    #advanced_menu_toggle, #advanced_menu_hide {display:none;}

    July 12, 2017 at 12:58 pm #819972
    Victoria

    Hi,

    Please refer to this thread for a possible solution.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    July 12, 2017 at 2:27 pm #820014
    jasksks

    Sorry, but that thread doesn’t help me. Please refer to my earlier query.

    My Mobile Menu for first site is now disabled and no longer appears on mobile screens.

    Mobile menu is still on my second site on desktop view and now no longer displays menu links for some reason. I’ve purged cache, deleted css stylings, and updated my header.php files on my child theme folder from the latest Enfold theme but I can’t seem to find what’s causing the error.

    Please refer to the login credentials. Desperately seeking help. Many thanks in advance!

    • This reply was modified 7 years, 5 months ago by jasksks.
    July 13, 2017 at 1:56 pm #820524
    jasksks

    Hi guys, any help would be much appreciated. Apologies for posting again but I was worried that this was lost somewhere in the ether. :(

    EDIT: Hey folks, it’s okay, I’ve restored my backups. Will stay away from updating for now. Still, appreciate the team’s support and time. You guys are awesome!

    • This reply was modified 7 years, 5 months ago by jasksks.
    July 13, 2017 at 9:59 pm #820813
    Basilis

    Hi,

    You are ruing an old version of Enfold.
    Please update and let us know if that would fix your issue.

    Thank you

    Best regards,
    Basilis

    July 13, 2017 at 11:08 pm #820853
    jasksks

    HI Basilis, as mentioned, I updated to the latest 4.1.1. But since I found no way to resolve my issue, I reverted back to my backups. When I updated to the latest version of the theme, the issue persisted. The disappearing mobile menu, and stuck burger menu on desktop seems to be affecting a number of users, and I couldn’t find a solution on the other threads as well so I’ve just rolled back with my backups.

    July 14, 2017 at 9:30 am #821051
    Rikard

    Hi jasksks,

    Clearing the cache has helped on all the sites I’ve seen so far, maybe you could create a staging area and perform the update there first so that we can see the actual error? Otherwise it will be hard for us to help you out.

    Best regards,
    Rikard

    July 17, 2017 at 3:37 pm #822686
    Leemshop

    Hi,

    I still got about the same problem here in Firefos and Chrome.
    After updating to 4.1.1 I deleted my cache and deleted the browsercache. I have no Quick CSS. I’m using a child theme. I’m not an expert but I guess there are no disturbing things in the functions.php and the style.css.

    Can you please take a look for me?

    Kind regards

    Geert

    July 17, 2017 at 7:09 pm #822828
    Victoria

    Hi Geert,

    I don’t see the burger menu in either FF or Chrome. Is it working now?

    Best regards,
    Victoria

    July 17, 2017 at 7:20 pm #822841
    Leemshop

    Hi Victoria,

    no changes here. Still a hamburger on desktop and no menu at all mobile.

    Kind regards

    Geert

    July 19, 2017 at 4:23 am #823616
    Rikard

    Hi Geert,

    I can’t see the problem on my end either, did you clear your browser cache and reload the site? If that doesn’t work then please try a different browser or open it in an incognito window using Chrome.

    Best regards,
    Rikard

    July 19, 2017 at 5:10 pm #824071
    jasksks

    Hi all, back to my original problem that prompted me to start this post.
    I have created a staging site with the latest theme update to see if the problem can be addressed. Link is in the private content area. As you can see, the burger menu is on the main navigation, and mobile menu does not display any links.

    I’ve tried adjusting header.php, refreshed cache, etc. etc. and still have the same problem. I’m not sure where the conflict is. It might be an issue with the Mega Menu plugin, but I’ve tried turning that off and it’s still there.

    Any help would be much appreciated!

    July 19, 2017 at 5:52 pm #824090
    welswebmaster

    Chiming in here, jasksks and Enfold team… it appears to be the burger menu entypo-fontello where it is set to aria-hidden=”true” but it still appears pushing the header down as well by that height. Not fixed either when adding quick css of “display: none” for advanced_menu_toggle and Advance_menu_hide (burger icon still appears).

    July 19, 2017 at 6:08 pm #824094
    welswebmaster

    Jasksks – I was able to fix it by adding the following Quick CSS. Hope it helps you and others as well! 

    #advanced_menu_hide {display: none; color: white; height: 0px;}
#advanced_menu_toggle {display: none;  color: white; height: 0px;}
    July 20, 2017 at 8:14 am #824411
    jasksks

    Thank you @welswebmaster, but the css doesn’t work for me unfortunately. Still facing the same issue.

    July 20, 2017 at 4:15 pm #824665
    jasksks

    Hi guys, any help on this would be greatly appreciated!

    July 20, 2017 at 6:38 pm #824785
    Victoria

    Hi jasksks,

    Menu does not work due to these JavaScript errors.

    Best regards,
    Victoria

    July 22, 2017 at 5:48 pm #828420
    jasksks

    Hi Victoria,

    Thank you for getting back to me. Please can I ask, are these JS elements within the original Theme files? Because it’s the latest Enfold theme files that I’ve uploaded on this dev site.

    July 24, 2017 at 6:20 am #828883
    jasksks

    I have to say, I’m so disappointed in the support I’ve received on this thread. Previous support threads were promptly answered in a timely manner with specific mentions of the issues in question and I’ve been a big advocate of how great Enfold theme and support have been. But the replies I’ve been getting here just shows that either moderators aren’t really reading the posts beforehand, or they’re not really keen on going deeper with this issue that I’m having.

    July 27, 2017 at 7:34 am #830476
    Ismael

    Hi,

    I’m sorry for the trouble. I tried to access the “shatec” site but I got locked out and the login credentials for the “thaivillagerestaurant” are not working.

    You are temporarily locked out
    You have been temporarily locked out of this system. This means that you will not be able to sign-in or use several other features that may compromise security. Please try back in a short while.

    Best regards,
    Ismael

    July 27, 2017 at 9:25 am #830516
    jasksks

    Hi Ismael, thank you for taking the time to look at the issue. As mentioned earlier in this thread, I’ve rolled back the two sites in question to an older version of the theme because they were my client sites.

    Also mentioned also earlier in this thread, I’ve instead set up a demo site with login details in the private content which mimics the problem I was facing. Would appreciate it if I could get some practical advice as to what is causing the issue, not only of the mobile menu stuck on desktop view, but also that the mobile menu doesn’t seem to have any menu links associated with it.

    Is it because I’m using mega menu? Or as Victoria kindly pointed out earlier, is due to JS issues, but we didn’t add any Js customization to the site.

    Thank you again for taking the time.

    July 31, 2017 at 4:57 pm #832247
    jasksks

    Guess no one’s gonna weigh in on this one. No worries. Thanks anyway.

    August 1, 2017 at 11:20 am #832763
    Ismael

    Hi,

    Thank you for the update. I think you’re having the problem because you modified the header.php file in the child theme. Please get a fresh copy of the file from the parent theme folder then re-do the modifications.

    Best regards,
    Ismael

    August 1, 2017 at 4:38 pm #832958
    jasksks

    Hi

    Yes, I’ve tried that with the latest copy of header.php uploaded without any modifications, but am still getting the same error. Only difference now is that I’m able to adjust the colour, size etc. on the burger menu, but the issues persist:

    1) Burger Menu appears on all width
    2) Burger Menu does not display menu links

    Thanks for taking a look at it anyway.

    August 7, 2017 at 6:20 am #835218
    Ismael

    Hi,

    Thank you for the update. Where did you add this css modification?

    #mega_main_menu > .menu_holder > .menu_inner > ul > li {
    display: inline-block;
    vertical-align: top;
    margin: 0px;
    padding: 0px;
    float: none;
    height: auto;
    width: auto;
    overflow: visible;
    background-color: transparent;
    border: 0px none;
}

    It’s forcing the the mobile menu to display on desktop. Please add this code below.

    #mega_main_menu > .menu_holder > .menu_inner > ul > .av-burger-menu-main {
    display: none;
}

    Best regards,
    Ismael

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